Information Systems Support Analyst II (Temporary Construction)

East Bay Municipal Utility District•Oakland, CA

6d•Onsite

About The Position

East Bay Municipal Utility District (EBMUD) invites qualified applicants to apply for this Temporary Construction (TC) position (up to five years) to provide internal operations support to the users of the District’s core accounting information system, Oracle Cloud Fusion Financials (Elsie), whose modules include General Ledger, Project Costing, Procurement, Payables, Inventory, and Expense, among others.

Requirements

A bachelor’s degree in business or public administration, information processing, computer science, or a closely related field. Additional qualifying experience may be substituted for the required education on a year for year basis.
Two years of programming, systems analysis or other related technically based computer support experience for a business information system, or
Two years of experience providing operational, maintenance and/or system administration support for business information applications.
Must possess the physical characteristics to perform the critical and important duties of the job including ability to sit and use a PC for prolonged periods.
Must be willing to work overtime as needed.
Equivalent combinations of education and experience may be considered.
To be considered under the “equivalent combination of education and experience” provision, it is your responsibility to include in your application materials written evidence of employment performed at the level of the typical duties of this position and/or coursework in subject areas directly related to this position.

Nice To Haves

Knowledge of Cloud applications: system configuration and processes.
Knowledge of Troubleshooting methodologies, including resolving errors, and advising on ongoing prevention.
Knowledge of database structures including relationships between modules that share data.
Knowledge of database analytics and reporting tools.
Knowledge of business process documentation.
Knowledge of Test strategies, including planning and identifying use cases/scenarios and test plan execution.
Knowledge of Best practices in webpage maintenance and design.
Knowledge of Best practices for maintaining data integrity and overall data management within systems.
Ability to use Microsoft Office Applications, including Excel, Word, Teams, and Outlook.
Ability to plan and prioritize assignments without direct supervision.
Ability to communicate effectively orally and in writing.
Ability to reconcile data and prepare journal entries to record activities and adjustments.
Ability to rapidly learn the specific business procedures and technological tools used in the organization.
Ability to meet deadlines and collaborate effectively with colleagues across the organization.
Ability to establish and effective working relationships with all EBMUD staff throughout the organization.
Ability to execute and modify SQL queries.
Ability to support webpage updates.

Responsibilities

Processing integration files, researching, and clearing import errors.
Communication with staff and stakeholders to manage integration issues.
Answering general user questions, troubleshooting system issues, resolving system problems, addressing response time issues.
Performing database queries and analysis to ensure accuracy of data.
Update system configuration, specifically chart field values, and rule-based configurations for validation and to generate accounting entries for sub-ledger accounting.
Acts as a liaison between system users and IT staff, to clarify system functionality, and to modify reports to meet user needs.
Coordinating and defining user needs and documenting requirements.
Using database analytics and reporting tools assist with data analysis.
Assisting workgroups to document and revise business processes.
Creating and executing test plans, prior to updates being released to the production environment.
Creating training materials and user guides and providing one-on-one, small group and classroom style training to system users.
Preparing written emails, memos, procedure documentation, and status reports.
Communicating with users routinely via email and phone and acting as the front-line “help desk” for system and user problems.
Support Accounting Division annual audits, using query tools and reporting.
Prepare reconciliations and journal entries, including reversing or correcting journal errors.
Draft Accounting Division budget and act as liaison between Accounting Division and Office of Budget and Performance during the biennial budget cycle.
Assist with monthly and annual closing processes, including preparing and entering year-end accruals.