Information Systems Support Analyst II (Asset Management)

East Bay Municipal Utility District • Oakland, CA

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About The Position

East Bay Municipal Utility District (EBMUD) is seeking an Information Systems Support Analyst II (ISSA II) to provide internal operating support to users of the Operation and Maintenance Department's (OMD) information systems. These systems include Computerized Maintenance Management System (CMMS)/Enterprise Asset Management (EAM) systems such as the Asset & Infrastructure Management System for vertical assets and the General Work Order System for horizontal assets. Users access these applications via desktop and mobile devices. The ISSA II will support OMD staff across multiple divisions and varying job classifications. The role involves answering user questions, troubleshooting system bugs, resolving problems, addressing response time issues, and performing database queries and analysis for data accuracy. The analyst will act as a liaison between users, the Information Systems Department (ISD), and software vendors to document system modifications. Responsibilities include coordinating user and system needs, documenting programming requirements, creating test plans, testing changes, and preparing for production implementation. The position also entails creating training materials and user guides, providing training, and designing/implementing new web-based or mobile applications and major functionality. Additionally, the role involves preparing written communications, communicating with users, giving presentations, planning and conducting meetings, and independently planning and prioritizing assignments. The analyst must quickly understand Oracle applications across various platforms (client-server, web, cloud, GIS), understand relational databases, and use SQL for data extraction and reporting. Proficiency with MS Excel, Word, Access, Project, and Visio is required.

Requirements

• Excellent customer service skills and experience.
• Effective oral and written communication skills.
• Ability to establish and maintain effective working relationships with a variety of staff at all organizational levels.
• Project management skills which include maintaining project scope, tracking work, meeting deadlines, providing effective and timely communications, and coordinating activities across various groups.
• Ability to handle multiple assignments concurrently.
• Working knowledge of the use and operation of PCs in business applications.
• Working knowledge of system analysis methods and business process development techniques.
• Ability to detect and identify the causes of errors in data integrity from reviewing computer output, the results of online user processed transactions, or other sources.
• Experience using Microsoft Word, Excel, PowerPoint, Teams, and SharePoint.
• Experience using report development tools (such as but not limited to Jasper or PowerBI).
• A bachelor’s degree in business or public administration, information processing, computer science, or closely related field. Additional qualifying experience may be substituted for the required education on a year-for-year basis.
• Two years of programming, systems analysis or other related technically based computer support experience for a business information system; OR Two years of experience providing operational, maintenance, and/or systems administration support for business information applications.
• Must possess physical characteristics to perform the critical and important duties of the job.
• Must be willing to work overtime as needed.

Nice To Haves

• Experience with software management and development.
• Experience developing business procedures, user documentation, guides, and training.
• Experience as a project leader.
• Experience with CMMS/EAM, SQL/data, GIS/mobile-field applications.
• Experience with writing application requirements and testing applications.

Responsibilities

• Answering general user questions, troubleshooting system bugs, resolving system problems, addressing response time issues, and performing database queries and analysis to ensure accuracy of data.
• Acting as a liaison between system users, Information Systems Department (ISD) staff, and software vendors to identify and document system modifications to functionality, data structure, screens, and reports to meet user needs.
• Coordinating and defining user and system needs, and documenting programming requirements in an issue tracking application.
• Creating test plans, testing programming changes, and preparing to implement changes into a production environment.
• Creating training materials and user guides and providing one-on-one, small group, and classroom style training to system users.
• Designing, coordinating, planning, and implementing new web-based and/or mobile applications or major new functionality to existing systems; assisting in overall future system upgrades and expansion.
• Preparing written emails, memos, procedures, and status reports.
• Communicating with users routinely via email, phone, Teams and in person, and acting as the application support authority for device, system, and user problems.
• Giving presentations as well as planning, scheduling, and conducting meetings.
• Under general guidelines, planning and prioritizing assignments without direct supervision.
• Quickly understanding the functionality of Oracle applications using client-server, web, cloud and GIS platforms.
• Understanding relational databases and using structured query languages (SQL/relational database/query tools) to extract and analyze data and create ad-hoc reports.
• Using MS Excel, Word, Access, Project, and Visio.

Benefits

• EBMUD is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, creed, sex, gender, gender identity (including transgender status), gender expression, marital or registered domestic partnership status, age for individuals age forty or older, national origin, ancestry, disability (mental or physical), medical condition (cancer and genetic characteristics), genetic information, sexual orientation, military and veterans status, family or medical leave status, pregnancy (including childbirth, lactation or related medical condition), pregnancy disability leave status, domestic violence victim status, political affiliation, and other categories protected by federal, state and/or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level