Asset Systems Analyst

Metra•Chicago, IL

11d

About The Position

The Asset Management and Supply Chain Operation Division consists of all Storehouse and Warehouse Operations, Enterprise Asset Management (EAM), and Transit Asset Management (TAM). The purpose of the department is to service various customers within Metra. Managing the continuous supply of parts materials and services required to support Engineering, Mechanical and Transit Operations. The department operates Metra's four storehouses and one central warehouse. Additionally, the department manages the agency's Transit Asset Management (TAM) program and the Enterprise Asset Management (EAM) systems. Reporting to the Manager, Mechanical Data Systems, the Asset Systems Analyst will support the agency's PTC and enterprise asset management (EAM) systems, IBM Maximo and ServiceMax; assist in the development, modification, and deployment of the system software and hardware; and serve as a liaison between the IT department and end-users.

Requirements

Bachelor's degree in Business Administration, Asset Management, Computer Science, or a STEM related field, or in lieu of specified degree any combination of education and experience that equals four (4) years in asset management or systems analysis.
Have three (3) years of experience working with EAM systems, preferably with IBM Maximo or ServiceMax.
Knowledge of one or more functional areas of business and their processes and the operational characteristics of information systems.
Knowledge of software and asset life cycle methodologies as well as phases of business analysis, conceptual and technical system design and development, unit or system testing, user acceptance testing (UAT), implementation, delivery, and support.
Knowledge of organizational change management processes and work products such as business process flows and work procedures within an IT system implementation environment or context.
Proficient in Microsoft 365 (Word and Excel); and IBM Maximo, ServiceMax, or similar EAM programs.
Good written and verbal communication and interpersonal skills to interact with end-user groups at all levels within the agency.
Good analytical and organizational skills with the ability to develop complex solutions.
Ability to work independently or collaboratively in a team.
Ability to comprehend and interpret rules and regulations governing asset management requirements.
Ability to separate business requirements from technical implementation processes and state each effectively.
Ability to translate complex technical data into usable information for system users, asset owners, and decision makers.
Ability to explain, demonstrate, and clarify policies, procedures and standards clearly and concisely.
Must be available to work flexible hours in the early morning, late afternoon, evenings, or weekends.
Must be able to operate a vehicle.
Must be willing to travel within and outside of Metra’s 6-county region.

Nice To Haves

Experience working in a transportation, mechanical, or engineering industry.

Responsibilities

Serve as a subject matter expert for assigned system; and assist in the development of standardized processes and procedures related to system functionality and operations from the users' perspective.
Actively participate in the roll out of new software modules, features, fixes, and upgrades; collaborate with EAM users to define business needs; and develop, test, and evaluate system solutions.
Run applicable databases and queries and generate reports; produce and safeguard an audit trail of change requests, approvals, test results, installation dates, serial numbers, and other systems related information for audit purposes; and investigate and recommend process and system enhancements and methods to increase efficiencies.
Coordinate and conduct user training; develop and update training materials and job aids for users; and update materials used as guides for business processes.
Monitor or assist in EAM related implementations, configuration, testing, and interfaces between existing systems and applications; and document processes and details of the functional designs that provide portions of the information needed for EAM purposes.
Promote safe work practices and maintain and foster a safe work environment.
Perform other related duties as assigned to meet the ongoing needs of the organization.