Information Systems Specialist

State of Nebraska•Lincoln, NE

13h•$62,317 - $63,875

About The Position

The Judicial Branch is a state-funded Branch of Government that offers medical/dental/vision, $20,000 free basic life insurance, state-matched 156% retirement plan, 13 paid holidays, earned paid vacation and sick leave, tuition reimbursement and more. The person in this position will provide technical assistance to county court/probation computer and application users. Responsibilities include being the primary point of contact for technology related issues to trouble shoot and provide solutions whether through direct intervention, or as a liaison to service providers and 3rd party support agencies and vendors. Supported systems and hardware include but are not limited to network devices and connections, e-mail system, internet access, desktop and laptop computers, printers, and scanners, video conferencing systems, online software applications, video recording, telephone and voice conferencing systems, and digital recording. Duties include but are not limited to the following. Providing remote and in-person technical support to end-users and coordinating with vendors and other technical support staff for installations, troubleshooting, repair, and/or maintenance issues. Monitoring, configuring, and maintaining equipment and systems in assigned area of responsibility including: troubleshooting computer, network, systems, and/or related hardware and software problems; evaluating issues; and installing, upgrading, and configuring hardware, software, and peripheral equipment and devices. Monitoring and maintaining appropriate levels of inventory and supplies to ensure efficient and effective operations. Providing training and developing instructional materials to assist users with systems, software, and hardware usage. Setting up accounts and permissions and configuring hardware and software for new users and maintains database of user accounts. Performing other duties of a similar nature or level.

Requirements

Associate's degree in information technology, computer science, or a related field; 3-5 years of related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Desktop support best practices
Applicable hand tools and diagnostic equipment
Troubleshooting techniques and procedures
Knowledge of applicable hardware, software, peripheral devices
Computer networking principles
Knowledge of multiple operating systems
Recordkeeping techniques
Technical and instructional documentation development method
Customer service principles
Providing end-user support
Installing and configuring technological platforms, systems, and networks
Troubleshooting and resolving hardware, software, network, and peripheral problems
Documenting procedures
Developing technical and instructional documentation
Providing customer service
Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

Nice To Haves

Knowledge of the Nebraska court system and previous experience working with Nebraska Courts is desired.

Responsibilities

Providing remote and in-person technical support to end-users and coordinating with vendors and other technical support staff for installations, troubleshooting, repair, and/or maintenance issues.
Monitoring, configuring, and maintaining equipment and systems in assigned area of responsibility including: troubleshooting computer, network, systems, and/or related hardware and software problems; evaluating issues; and installing, upgrading, and configuring hardware, software, and peripheral equipment and devices.
Monitoring and maintaining appropriate levels of inventory and supplies to ensure efficient and effective operations.
Providing training and developing instructional materials to assist users with systems, software, and hardware usage.
Setting up accounts and permissions and configuring hardware and software for new users and maintains database of user accounts.
Performing other duties of a similar nature or level.