Information Systems Support Specialist I
About The Position
Information Systems Support Specialist I is the full performance technician level in the occupational group for Information Systems Support positions. Employees are responsible for performing a variety of technical and administrative duties in the maintenance and operations of an agency’s information systems. The Information Systems Support Specialist I is distinguished from the Information Systems Support Specialist II by the latter’s functioning as a network administrator and maintaining, supporting and resolving problems with a wide variety of microcomputers, the LAN, and associated equipment.
Requirements
- Working knowledge of: microcomputer hardware, local area networking, DOS and Windows Operating Systems, and office automation software; inventory and distribution procedures; and operation, repair and installation of microcomputer equipment.
- Skill in operating, repairing and installing microcomputer equipment.
- Demonstrated ability to: diagnose and repair microcomputers, printers, communications, and network equipment; work under minimal supervision; and maintain working relationships with users and vendors.
- High school diploma supplemented by technical training or college courses related to the installation, maintenance, and repair of microcomputers and related equipment OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Nice To Haves
- Bilingual.
- Experience working in local government
Responsibilities
- Trouble shoots and repairs microcomputers and peripherals; troubleshoots and repairs laser jet, dot-matrix and ink jet printers
- Determines repairs which can not be performed in house and must be sent to outside facilities
- Reviews maintenance and new equipment invoices from vendors to determine accuracy for payment approval
- Schedules and coordinates the delivery and installation of microcomputer hardware, software and peripheral equipment
- Schedules and coordinates the delivery and installation of local area network equipment, communications equipment, and data communications wiring
- Performs scheduled preventive maintenance for virus detection, disk de-fragmentation, cleaning, and equipment life expectancy determination
- Performance tunes DOS and Windows based microcomputers
- Maintains necessary records of repairs equipment and parts cost
- Maintains master inventory of microcomputers and peripherals
- Participates in the determination and adoption of County standards for microcomputers and peripherals
- Reviews requests for purchases of microcomputer equipment and peripherals to insure compliance with County standards
- Participates in departmental teamwork concept and performs other activities as required.
- Serves as agency's Local Security Officer.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
