Information Systems Specialist

Pipp Mobile Storage Systems Inc•Grand Rapids, MI

11h

About The Position

Information Systems Specialist - Pipp Mobile Storage Systems, Inc. is a dynamic and innovative organization committed to delivering excellence to our customers. As a rapidly growing company, we are looking for an Information Systems Specialist to support the organization's technology needs by managing, installing, and troubleshooting Pipp's hardware, software, and network systems to ensure optimal performance and security. This role provides technical support to users, maintains systems, and implements system upgrades.

Requirements

Associate's or Bachelor's degree in Information Systems, Computer Science, or related field preferred. 3+ years of relevant experience or equivalent combination of education and experience is preferred.
Familiarity with Microsoft Environments, including Active Directory and DNS/DHCP.
Understanding of common networking concepts and principles.
Experience managing user accounts and network permissions.

Nice To Haves

CompTIA A+, Microsoft certifications (MCSA, MCSE) or Help Desk Institute (HDI) certifications preferred.
Exposure to Microsoft 365 and Azure cloud environments preferred.
Understanding and familiarity with AI technology and tools is beneficial.

Responsibilities

Managing the help desk ticketing system by logging, tracking, and closing support requests.
Providing patient, clear instructions to non-technical users and managing user expectations.
Creating documentation for common issues and maintaining records or repairs.
Installing, configuring, and updating hardware and software systems, including servers, PC's, and peripherals.
Troubleshooting network, hardware, and software issues, and providing help desk support to users.
Maintaining system security, managing user profiles and passwords, supporting data backup and restoration requests.
Monitoring performance, identifying necessary improvements, and implementing new technologies.
Documenting common issues, system configurations, and conducting end-user training.
Contributing to a positive work environment, providing excellent customer service to internal and external customers.
Maintaining a high level of integrity and work ethic.
Maintaining professionalism in all verbal and written communications.