Information Systems Specialist 4

State of Oregon • Salem, OR

19h • Hybrid

About The Position

The Oregon State Police in Salem, Oregon is hiring for one (1) Full-Time, Permanent Information Systems Specialist 4 position. This position has the opportunity for a hybrid work schedule after successful completion of trial service. Studies have shown that people from underrepresented backgrounds are less likely to apply for jobs unless they believe they meet all the qualifications and preferred skills described in a job description. We are most interested in finding the best candidate for the job and recognize that candidate may be one who comes from a less traditional background. If you meet key qualifications for the job and believe you would be a good fit, we encourage you to apply; please use your resume and cover letter to address your qualifications and the preferred skills for this position. If you are a current OSP AFSCME employee and you wish to receive preference as an internal applicant, you must apply in Workday by end of day on 04/27/2026. If you apply after this time, you will not receive internal preference and your interview materials will be reviewed along with external applicants. This recruitment will remain open until 07/12/2026, or until filled, with application review dates occurring approximately every two weeks beginning 04/28/2026. We may close the announcement at any time after this date when we have received an adequate number of applications. If you require an alternate format to complete the employment process, or to request a copy of the position description, please contact [email protected] and reference REQ-198399. The salary listed is the non-PERS (Public Employee Retirement System) qualifying salary range. Prior to applying you should ensure all sections of your Workday Job History page is accurate and complete. This information is utilized during the pay equity analysis phase. The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
Summary of Job Duties: In this position, you will provide personal computer installation, training, technical support, diagnostic help, and operating instructions to users of computer systems at Oregon State Police offices throughout the state. You will troubleshoot personal computer and local area network problems. In this position, you will also provide proactive computer support by routinely providing on-site support and maintenance and quality assurance to maintain Department software, hardware, network, and configuration standards. You will be responsible for the design, maintenance and support of the Internet and Intranet web sites. You will also provide technical reports and information to management.

Requirements

• Three (3) years of information systems experience in: desktop and technical support, including diagnosing and resolving hardware, software, operating system, and basic network connectivity issues; installing, configuring, upgrading, and troubleshooting client devices and software; and providing remote and on-site support in a distributed business environment; OR (b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND one (1) year of information systems experience in: desktop and technical support, including diagnosing and resolving hardware, software, operating system, and basic network connectivity issues; installing, configuring, upgrading, and troubleshooting client devices and software; and providing remote and on-site support in a distributed business environment

Nice To Haves

• Experience providing hands-on technical support in mission-critical environments with limited tolerance for downtime, including support across multiple locations or remote worksites through both on-site and remote troubleshooting.
• Demonstrated ability to prioritize competing technical support requests under shifting operational demands while working independently and adhering to established policies, procedures, and escalation requirements.
• Experience supporting standardized workstation environments, controlled configurations, and agency-approved software deployments within a secure enterprise setting.
• Experience using ticketing, incident management, or work-order systems to document, prioritize, track, and resolve support requests in a structured service environment.

Responsibilities

• provide personal computer installation
• training
• technical support
• diagnostic help
• operating instructions to users of computer systems at Oregon State Police offices throughout the state
• troubleshoot personal computer and local area network problems
• provide proactive computer support by routinely providing on-site support and maintenance and quality assurance to maintain Department software, hardware, network, and configuration standards
• responsible for the design, maintenance and support of the Internet and Intranet web sites
• provide technical reports and information to management

Benefits

• Diversity, Equity, and Inclusion at OSP
• Background Hiring Information
• Employee Benefits
• Pay Equity Information & Resources
• What You Need to Know to Get the Job

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree