Information Systems Support Specialist
About The Position
Step into a dynamic role at the forefront of public health innovation, where your expertise will directly strengthen the Division of Public Health’s information systems. In this position, you will partner with agency staff, program leaders, and external stakeholders to identify solutions, resolve system challenges, and drive meaningful system enhancements that support critical public health initiatives. You will play a key role in translating program and business needs into effective, data-driven solutions—conducting workflow analysis, improving system functionality, and advancing data sharing capabilities. This position also offers the opportunity to contribute to impactful projects by supporting the development of project charters, business cases, RFPs, and contracts.
Requirements
- Six months experience in information systems analysis and design.
- Six months experience in conducting information systems needs and requirements analysis.
- Six months experience in technical report writing.
Nice To Haves
- Six months of experience in leading Joint Application Design (JAD) or business requirements gathering sessions
- Six months experience in preparing software service/vendor contracts and Requests For Proposals (RFP).
Responsibilities
- Assists program managers in the computerization of agency information systems by identifying data/user needs, defining applications and making recommendations for new or enhanced automation of program information and computer system requirements, and providing information on data available from other states and the federal government.
- Analyzes current automated and non-automated information systems design and performance and recommends new/modified or deleted computer applications to ensure computer systems are in consonance with the agency's informational needs, goals and objectives.
- Coordinates with program managers and application support staff to troubleshoot and correct system errors and schedule system development, enhancement, testing and implementation; may oversee the work of contractors.
- Develops design and programming specifications for automated information processing systems, may prepare requests for proposals and evaluate proposals; provides data requirements to application support staff throughout the design and programming phases of a project.
- Plans for and coordinates testing of applications or tests computer applications by creating test data, analyzing the system's action and determining critical system performance to ensure applications meet user needs.
- May assist as a team member in the establishment, implementation and monitoring of data processing standards for the agency.
- Conducts user orientation and training for modified or new information system capabilities.
- Designs and develops reports, forms, files, computer screens and other tools for maximum efficiency and optimum work flow and in accordance with agency requirements.
- Maintains liaison with DTI, other state agencies, other states, vendors and the federal government in order to keep current on and provide input to standards and to plan for the development and maintenance of systems.
- Prepares memos, reports and computer operating manuals for use by management and operational staff expressing computerized information systems using charts, matrices and graphs.
- Responsible for the security of automated system information authority for assignment of user passwords.
- Develops and maintains system documentation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
