Information Systems Support Specialist

HHS, LLC•Dripping Springs, TX

5d•$60,000 - $60,000•Hybrid

About The Position

Are you ready to elevate your technical expertise and customer service philosophy? Join a progressive, forward-thinking support and implementation team that leverages cutting-edge SaaS applications to solve complex problems. Our tech stack includes Google Workspace, Salesforce, Workday, and other premier cloud services. We are seeking career-oriented professionals looking for a long-term home to grow their skills, income, and experience. We are located in Dripping Springs, in our 50,000+ square-foot home office campus spanning 125+ acres in the Texas Hill Country.

Requirements

3+ years of proven success supporting end-users in a call center, help desk, or technical repair environment.
Advanced troubleshooting skills in Windows, macOS, and mobile OS (iOS/Android).
Strong understanding of VPNs, wireless networking, and security best practices.
Experience with remote desktop solutions
Exceptional work ethic, strong multi-tasking abilities, and a "customer-first" mentality.

Responsibilities

Technical Support: Provide comprehensive hardware, software, and network support to end-users in a high-volume help desk or PC repair environment.
Troubleshooting: Resolve complex issues across Windows 11, macOS, Android, and iOS platforms.
Infrastructure: Maintain and troubleshoot printers, wireless routers, network security protocols, and VPNs.
Communication: Deliver exceptional "white-glove" service through clear, effective communication via email, ticketing systems, phone, and remote desktop solutions.
Collaboration: Work effectively within a team-oriented environment, following directives while maintaining the initiative to work independently.