Information Systems Specialist

Sparta Community Hospital • Sparta, IL

3d • $21 - $26 • Onsite

About The Position

Provide technical support requested by work force members. Responsible for all aspects of incident management including first level logging, analyzing, resolving and follow up on application functional issues. Remediate problems while identifying and escalating more complex problems to appropriate service line for resolution. Will also be trained to in new device setup and user management.

Requirements

• Associates degree in Computer Sciences/MIS or related field.
• Knowledge of computer hardware, systems software, application software, printers, scanners and other peripherals.
• Basic knowledge of installing or replacing hardware on a computer.
• Ability to troubleshoot applications to determine who to escalate issues to.
• Valid Driver’s License and reliable transportation to travel to outside locations when needed.
• Self-starter with the ability to handle multiple tasks and deadlines.
• Strong customer service skills and ability to de-escalate customer frustration.
• Must have reliable cell and internet service to allow for on-call.

Nice To Haves

• Prior IT work experience.
• Microsoft 365 application experience.

Responsibilities

• First level logging, analyzing, resolving and follow up on application functional issues.
• Remediate problems while identifying and escalating more complex problems to appropriate service line for resolution.
• Training in new device setup and user management.
• Be on-call for one week (Monday 7am-Monday 7am) in rotation with other department members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree