INFORMATION SYSTEMS SPEC II

MAINE COMMUNITY COLLEGE SYSTEM•Augusta, ME

9d•Onsite

About The Position

The Maine Community College System (MCCS) is seeking a full-time Information Systems Specialist II. Under limited supervision and a high level of judgment required, this technical services position provides management and troubleshooting of all classroom audio visual and computing equipment. This position provides tier 1 support for enterprise applications, and the infrastructure divisions, including, where appropriate, research and proactive maintenance at the assigned colleges. The position will perform tier 1 technical support and administrative functions across the complete range of technologies supported by MCCS IT Shared Services, requiring a vast knowledge of multiple user and server hardware, software and Software as a Service environment. This position is also responsible for installing, configuring, and maintaining campus specific software and services based on their college assignment. The position is required to keep up to date on current computer technology in order to perform their duties and contribute to recommendations regarding policy development and improvements. They may also provide input for the development of information technology plans for the college, working collaboratively with College employees including the Helpdesk Manager and MCCS Deputy Chief Information Officer.

Requirements

Associate's degree in information technology or related field and four years of experience in information technology or related discipline. Years of relevant training and experience may be considered in lieu of minimum education requirements on a basis.
Knowledge of complex design, image creation, implementation, upgrades, management, and troubleshooting of computers and labs on all CMCC campuses, as well as project management concerning computer/lab replacement cycles.
Ability to coordinate and or perform installations, maintenance, troubleshooting, and repair of desktop and laptop computers at CMCC, requiring analysis and resolution.
Ability to keep up to date on current computer technology in order to make informed recommendations regarding policy improvements and future needs in the computer labs, in working with faculty, and shared services staff.
Ability to communicate effectively orally and in writing.

Responsibilities

Management and troubleshooting of all classroom audio visual and computing equipment.
Tier 1 support for enterprise applications and infrastructure divisions.
Research and proactive maintenance at assigned colleges.
Tier 1 technical support and administrative functions across the complete range of technologies supported by MCCS IT Shared Services.
Installing, configuring, and maintaining campus specific software and services.
Keeping up to date on current computer technology to perform duties and contribute to recommendations regarding policy development and improvements.
Providing input for the development of information technology plans for the college.
Working collaboratively with College employees including the Helpdesk Manager and MCCS Deputy Chief Information Officer.
Coordination and/or performance of installations, maintenance, troubleshooting, and repair of desktop and laptop computers at CMCC.
Planning and assisting students and faculty in the labs by demonstrating proper use of the equipment and use of hardware and software.
Providing support in the research, development, and maintenance of desktop documentation (how labs are configured).