Information Systems Programmer/Analyst - Human Resources (HR) Office

State of Florida•Tallahassee, FL

18h

About The Position

The Information Systems Programmer/Analyst provides technical and functional analysis, configuration, testing, implementation, troubleshooting, documentation, and user support for the Legislature’s Human Capital Management (HCM) systems. The position serves as a technical resource to the Systems Project Administrator in planning and executing HCM system projects. The position independently analyzes complex business and technical requirements, assists with translating requirements into system solutions, coordinates testing and defect resolution, supports data and integration activities, interacts with vendors, and helps ensure implementation readiness and successful adoption. The Office of Legislative Services provides centralized administrative, management and support services to the Florida Senate, House of Representatives and other legislative offices. The HR Office reports to the Coordinator for the Office of Legislative Services. The HR Office oversees employment processes such as attendance and leave, onboarding, payroll, workers compensation and benefits administration for the Florida Legislature. The HR Office manages the Legislature’s HCM system and assists Legislative offices with recruiting and training efforts. The HR Office is responsible for compliance with policies and procedures and all appropriate approvals regarding personnel actions.

Requirements

Knowledge of HCM and information systems terminology, concepts, architecture, workflows, and implementation practices.
Knowledge of system implementation lifecycle activities, including requirements gathering, process analysis, configuration, testing, data conversion, integrations, deployment, and post-implementation support.
Knowledge of information systems operations, equipment, procedures, and workflows.
Ability to analyze and solve problems.
Ability to professionally communicate verbally and in writing.
Ability to read business process models and break down and document business and technical processes.
Ability to produce quality work under pressure.
Ability to deal tactfully and courteously with internal and external customers.
Ability to conduct in-depth and carefully documented analysis under minimal supervision.
Ability to develop and provide training on the HCM system functionality.
Ability to work effectively in a team and/or project management environment.
Ability to step into any HR process and provide back-up to co-workers; offer process improvement ideas.
Ability to hold sensitive and confidential information in confidence.
Ability to provide excellent customer support.
A bachelor’s degree from an accredited college or university in computer science, management information systems, mathematics, or engineering or related field.
Progressively responsible information systems experience can substitute on a year-for-year basis for the required college education.

Nice To Haves

Experience implementing or replacing an enterprise HCM system.
Experience with HCM data conversion, integrations, configuration, testing, reporting, or security.
Experience in a public-sector or legislative HR environment.
Project Management Professional (PMP) certification or comparable project-management experience.
Experience with State of Florida information technology procurements and implementations.

Responsibilities

Serves as the technical and functional resource supporting the Systems Project Administrator in HCM system implementation and modernization projects.
Consults with HR business units and stakeholders to gather, analyze, document, and validate business and technical requirements.
Assists in large IT project initiatives of the HR Office (e.g., PALM Implementation, HCM implementation).
Participates in the analysis, design, configuration, testing, implementation, and stabilization of enterprise HR information systems.
Creates and maintains reports, queries, and other system outputs needed to support HR operations, management, and project requirements.
Develops, documents, and executes system and integration test plans, test scripts, test cases, and user acceptance testing.
Provides advanced troubleshooting and ongoing product support for HCM functionality and related HR technology.
Interacts with vendors to obtain information needed in problem-solving or other related areas.
Researches HR industry technological advances which could be of use in the legislative environment.
Assists with implementation readiness activities, including training materials, user education, communications, procedures, and transition to production support.
Develops and presents user education relating to the HCM system functionality.
Performs other related duties as required.