Information Systems Operations Manager

Source•West Chicago, IL

2h•$100,000 - $120,000

About The Position

USAgain is hiring an Information Systems Operations Manager to lead its Information Systems support team and keep technology and business applications running smoothly. This hands-on leadership role includes end-user technical support, support for operational software, Microsoft 365 administration, email security, device management, network infrastructure, and leading the company’s adoption of AI tools. The manager oversees a team responsible for hardware and software support and helps keep staff productive and systems secure. The position is based in West Chicago, Illinois, with a remote or hybrid work arrangement. The annual salary is $100,000–$120,000, based on experience. USAgain works to extend the life cycle of clothing through the collection of used clothing and shoes. Its stated mission is to create value for people, the planet, and profit by making sustainable fashion accessible, conserving resources, and supporting long-term operational impact and innovation.

Requirements

At least 6 years of IT or IS support experience, including at least 3 years leading a team.
Hands-on Microsoft 365 administration experience, including Exchange Online, Entra ID, and Teams.
Working knowledge of networking, email security, MFA, and endpoint protection.
Experience supporting business applications and working with software vendors.
Familiarity with cPanel/WHM, web hosting, and MySQL administration.
Familiarity with APIs, PHP, and MySQL databases.
Strong troubleshooting skills across Windows, macOS, and mobile devices.
Clear communication skills, including the ability to explain technical issues to non-technical staff.

Nice To Haves

Bachelor's degree in Information Systems, Computer Science, or a related field, or equivalent experience.
Certifications such as Microsoft 365 Administrator.
Experience deploying AI tools such as Microsoft 365 Copilot, including data governance and user training.
Experience with SugarCRM/SuiteCRM.
Experience with device management tools.

Responsibilities

Lead, schedule, and develop the hardware and software support team.
Set priorities, manage the ticket queue, and track response and resolution times.
Serve as the escalation point for complex or high-impact issues.
Document procedures and build a knowledge base for staff and end users.
Oversee help desk support for computers, peripherals, phones, and network connectivity.
Support operational business applications, including the custom CRM/ERP system and integrations with company mobile apps and the payroll system.
Evaluate and recommend AI tools, such as Microsoft 365 Copilot, to improve productivity across teams.
Lead rollout, configuration, and licensing of approved AI tools.
Set and enforce safe AI-use policies covering data protection, privacy, and access controls.
Train staff in effective and responsible use of AI tools.
Identify opportunities to automate routine support and operations tasks with AI.
Manage company devices through Microsoft Intune or a similar platform.
Set up, configure, and maintain local and wide area networks, including switches, routers, firewalls, and Wi-Fi.
Manage VPN and secure remote access for staff.
Monitor network performance and uptime, and troubleshoot connectivity issues.