Information Systems Operational Consultant

Baylor Scott & White Health•Dallas, TX

3d•Hybrid

About The Position

The Information Systems Operational Consultant provides strategic consulting and planning services with broad influence and impact. The role uses expertise in technology, change management, project management, technical quality management, and process improvement to develop and implement strategic business or technical solutions. It evaluates systems, practices, procedures, and controls against industry best practices and applicable security frameworks, then develops recommendations that support business, clinical, regulatory, and security needs. The position works with administration, business and clinical areas, department directors, managers, and system executive leadership. Hybrid work is preferred for candidates who can commute to downtown Dallas.

Requirements

Bachelor's degree, or four years of work experience above the minimum qualification.
Five years of experience.
General knowledge of healthcare operations, technology, and regulatory considerations, including how technology and security requirements support healthcare business and clinical environments.
Working knowledge of IT General Controls and their applicability to access management, change management, system development, and technology operations.
Familiarity with security frameworks such as NIST and the ability to relate ITGCs and security controls to framework requirements, identify potential gaps, and inform risk-based recommendations.
Knowledge of change management, business workflow, process improvement, program and project management, vendor management and outsourcing, business process modeling, IT transformation, enterprise architecture, business and technology value management, performance metrics, profitability assessment, technical systems, quality management, and training.
Project management and change management skills.
Critical thinking and data-based skills.
Ability to work with minimal supervision.
Ability to interact with clients across departments and levels, including frequent interaction with system executive leadership.

Nice To Haves

Hybrid work is preferred for candidates who can commute to downtown Dallas.

Responsibilities

Test and assess current systems, practices, and procedures against industry best practices, and develop strategic recommendations for cost-effective solutions.
Evaluate processes, systems, and solutions using knowledge of healthcare operations and technology to support business, clinical, regulatory, and security needs.
Provide outcome support to administration, business and clinical areas, department directors, and managers for strategic and operational business or technology decisions.
Develop change management plans and schedules aligned with organizational strategic initiatives.
Facilitate strategic planning and design meetings, help identify business and technical strategies, and define related system and solution needs.
Recommend technical and business process changes to improve organizational efficiency.
Assess technology processes using working knowledge of IT General Controls, including access management, change management, system development, and technology operations.
Consider applicable security frameworks and standards, such as NIST, to identify potential control gaps and support risk-based recommendations and process improvements.
Participate in developing and implementing standard processes for change, operational improvement, and integrated and end-to-end testing.
Ensure project quality assurance needs are met, potentially including requirements gathering and assessment, environmental strategy, test plan and script development, and defect tracking.
Recommend budget items needed to support changes.