Information Systems Network Specialist I (On-site)

LIFESTREAM BEHAVIORAL CENTER•Leesburg, FL

22d•Onsite

About The Position

The Information Systems Network Specialist I is a progressively responsible information technology position providing end-user support for personal computer hardware and software issues, including laptops, phones, and mobile devices, and helping ensure reliable network connectivity. The role assists the Director of Management of Information Systems with network troubleshooting and maintaining data integrity. The specialist supports end-user application software and PC interfaces, maintains software inventory and licensing records, researches and recommends computer and networking components, and assists with computer operations and PC installations. The role also develops and maintains training materials, conducts training classes, and follows MIS procedures to provide professional, timely responses to support requests. A valid driver’s license and clean driving record are required in accordance with agency driving requirements. The position is based at the Main Street Building in Leesburg, Florida, and is a full-time, on-site day-shift role. The position requires a minimum two-year college degree with coursework in computer software, hardware, and programming; experience in a similar position may substitute for up to one year of education. A Level 2 background screening may be required for certain positions, and employment offers are contingent on meeting applicable requirements.

Requirements

Minimum two-year college degree with coursework in computer software, hardware, and programming; experience in a similar position may substitute for up to one year of education.
Strong understanding of network infrastructure and network hardware.
Ability to configure and manage routers, switches, and firewalls.
Proficiency in network monitoring and performance optimization.
Excellent analytical and problem-solving skills.
Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical staff.
Ability to work independently and as part of a team in a fast-paced environment.
Commitment to continuous learning and staying updated with industry trends and technologies.
Clean driving record and driver’s license in accordance with agency driving requirements.

Nice To Haves

Experience as a technical writer and/or trainer is highly desirable.

Responsibilities

Provide end-user support for hardware and software issues involving personal computers, laptops, phones, and mobile devices, and help ensure reliable network connectivity.
Assist the Director of Management of Information Systems with network troubleshooting and maintaining data integrity.
Set up and support end-user application software, including PC interface setup.
Develop, update, and maintain training manuals, and develop and conduct training classes.
Research and make recommendations for future implementation of computer and networking components.
Maintain a full inventory of software owned by LifeStream Behavioral Center to help prevent duplicate purchases and ensure proper licensing.
Log and track software licensing for LifeStream Behavioral Center software.
Assist with computer operations and PC installations and setup as required.
Follow MIS procedures to provide professional and timely responses to support requests.
Comply with regulations requiring a workplace of dignity and respect and equal employment opportunity compliance.
Meet agency driving requirements, including maintaining a clean driving record and driver’s license.