Information Systems Manager

City of Cleveland Heights•Ohio 44118, OH

3d•Onsite

About The Position

Incumbents provides supervisory oversight for Information Technology staff and responsible for assisting in the overall direction and administration of all network activities, communications, software acquisitions, and any other information systems services to be provided by the city.

Requirements

Knowledge of LAN/WAN systems, converged voice and data network, and applications
Knowledge of Enterprise-wide project management principles
Knowledge of Advanced information technology principles and trends
Knowledge of Data manipulation procedures and practices
Knowledge of Business analysis methods
Knowledge of Needs assessment methodologies
Knowledge of Networking principles
Knowledge of Database management principles
Knowledge of Multiple computer operating systems
Knowledge of Analytical methods
Knowledge of Data and telecommunication and converged network architectures (i.e. Cisco)
Knowledge of Cybersecurity Technologies
Knowledge of Applicable local, state and federal laws, rules, regulations, codes, and/or statutes
Knowledge of Policy and procedure development practices
Knowledge of Research methods
Knowledge of Contract management principles and practices
Skill in Computer Operations
Skill in VMware Virtualization
Skill in Veeam Backup and Recovery
Skill in SAN Storage Systems
Skill in Cisco Switch and Router Management
Skill in Microsoft Exchange Management
Skill in Group Policy Management
Skill in Active Directory Management
Skill in Azure Active Directory Management
Skill in Microsoft Office 365
Skill in Orchestration
Skill in SQL Database Administration
Skill in VOIP Telecommunications
Skill in Cloud Storage Technologies
Skill in IP Surveillance Networks and Storage
Ability to troubleshoot various telephony issues
Ability to work independently managing multiple assigned priorities and tasks maintaining project schedules and deliverables
Ability to see the big picture; envision technology solutions for tactical and strategic objectives
Ability to work effectively with users, technical personnel and consultants to achieve stated objectives
Ability to work effectively under stress
Ability to monitor and evaluate staff
Ability to perform needs assessments
Ability to manage large, complex projects
Ability to analyze and design complex systems
Ability to evaluate hardware and software applications
Ability to communicate technical information to a non-technical audience
Ability to install, configure and troubleshoot technological platforms, systems, and networks
Ability to support enterprise sized networks and support network operations center
Ability to utilize and manage databases
Ability to analyze processes, information, and data
Ability to prioritize and assign work
Ability to prepare reports
Ability to develop, evaluate, recommend, and implement processes and procedures
Ability to interpret and apply Local, State and Federal laws and regulations
Ability to manage change and sensitive topics
Ability to read, comprehend, and review information related to area of assignment
Ability to adapt to rapidly changing environments
Ability to solve problems
Ability to coordinate and execute multiple tasks
Ability to analyze complex information
Ability to conduct research
Ability to analyze processes and make recommendations for improvement
Ability to communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
Bachelor's Degree in Information Technology, or Computer Science and 3-5 years directly related experience including experience in the design, installation, and maintenance of virtual infrastructure; telecommunications, networks, IP addressing, and VoIP; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Must have at time of hire and be able to maintain a valid Ohio driver license.

Responsibilities

Supervises technical personnel responsible for carrying out application support, operations and scheduling, and hardware and software maintenance activities
Installs, configures, administrates and maintains the Virtual Server and Desktop Environment
Installs, configures, maintains and monitors the backup, data replication, and disaster recovery environment
Determines requirements, plans and implements hardware and software upgrades
Administrates and supports email system
Assists in the preparation of long and short range plans for department’s resources and personnel
Works with system technicians in analysis of computer problems and solutions
Develops specifications and reviews proposals for network, computer, and communications hardware, software, and services
Assists with the development and maintenance of viable contingency plans for city-wide network and communications systems
Implements network security and administration of the city’s WAN/LAN
Develops, implements, maintains, or adheres to quality standards and practices relating to technology
Meets with user departments, vendors, and consulting firm personnel to discuss plans, issues, administration, and operations. Exercises tact and diplomacy
Assists in the approval and endorsement of service requests presented to the department
Monitors trends and technology changes
Prepares reports as requested
Performs other duties as assigned