IT Manager

City of Cudahy•Cudahy, WI

2d•Onsite

About The Position

Operates and supervises all City information, subsystems, networks, etc. to ensure smooth operation. Maintains and operates network, ensures analysis, design, development, implementation and maintenance of technological systems meet user needs. Maintains the City-wide computer network security, programs, maintains City-wide routers and firewalls, telephone systems and cell phones. Provides technical support and expertise to all City departments on information needs.

Requirements

Knowledge of PCs Windows operating systems; TCP/IP networking; SQL Servers and databases; .net environments; web servers; Crystal Reports, and various software programming and scripting languages.
Experience with PCs, printers, switches, routers, and other hardware network troubleshooting.
Knowledge of current internet technologies, including TCP/IP, HTTP, and SNMP.
Knowledge of best practices.
Knowledge of Crystal Reports and SSRS.
Knowledge of relational databases and operating systems.
Knowledge of database development, maintenance, recovery and restoration.
Knowledge of technologies directly related to database security.
Knowledge of applicable data privacy laws/practices.
Knowledge of platforms such as Records Management Systems (RMS), Computer Aided Dispatch (CAD) and Geographic Information Systems (GIS).
Knowledge of enterprise applications, including Microsoft Office, Microsoft Access and Microsoft Project.
Ability to prioritize and execute tasks in a high-pressure environment.
Ability to identify, troubleshoot, and resolve hardware/software problems.
Ability to develop test cases and test plans.
Ability to provide end user support.
Ability to remain current with the latest developments in technology.
Ability to recommend technical changes to the infrastructure.
Systems analysis skills.
Project management skills.
Interpersonal skills; customer service skills.
Analytical skills.
Written communication skills.
Ability to work both independently and as part of a team.
Problem solving ability.
Oral Communications skills.
Age 18 years of age or older.

Nice To Haves

Bachelor’s degree in information management, Computer Science, Mathematics, Business Administration, or other closely related field from an accredited college or university preferred.
Other combinations of training and/or experience which can be demonstrated to result in the possession of the knowledge, skills and abilities necessary to perform the duties of this position will also be considered.

Responsibilities

Assess current conditions in several buildings throughout the City, including City Hall, City Services and Police, and well as other areas designated for computer connection.
Evaluate these buildings and determine any recommendations based upon best practices, updates, and infrastructure needs.
Complete IT Audit and compliance monitoring.
Develop analysis and diagram for each.
Provide remote or on-site services to each of the departments for technology related issues (hardware, software, repair, modification, etc.) as required by staff.
Provide a strategy or plan for implementing and remote management capabilities.
Desktop and hardware support for network & desktop operating systems.
Equipment setup, maintenance and configuration.
Data backups, disk capacity monitoring.
Virus, hacker and spam monitoring of the network(s).
Install current drivers, firmware and software patches as required.
Server management, including email troubleshooting, and recommendations for efficient use, including backup measures and security options.
Network and security analysis to help determine weaknesses and possible corrections.
Provide recommendations for both software and hardware upgrades, and or maintenance as needed.
Provide strategies that may outline a plan for overall IT services.
Handle any/all other computer and/or technology related projects as requested by the staff.
Develop annual operating budget for information technology, networking, telephone, and other capital items.
Proper allocation of internal allocations of I/T costs to City Departments and Funds.
Serve as Chair of the City of Cudahy I/T committee.
Facilitate meetings of the I/T committee.
Work with the committee to look at long range I/T planning, major software purchases, major hardware purchases, and other projects as derived by the city’s needs.
Serve as liaison with vendors for efficient implementation of new software products or systems and for resolution of any adaption issues.
Manage copier lease and maintenance contracts.
Manage City telephone system.
Manage City Cell Phone system and service.
Manage fiber contracts (currently with Time Warner).
Perform other duties that may be assigned from time to time, including assisting other Departmental staff when necessary.