Information Systems Assistant

Marriott•Dorado, PR

About The Position

The Information Systems Assistant supports the organization’s computer systems, networks, hardware, software, and end users. The role troubleshoots and resolves technical issues, refers major problems or defective products to vendors or technicians, and maintains technology devices and supporting systems. Duties include managing user accounts, installing and configuring workstations, performing system backups, supporting network communications, and helping protect confidential information and company assets. The position also supports guest service and positive working relationships, follows company policies and procedures, and performs other reasonable duties as requested by supervisors. The position requires moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Preferred qualifications are a high school diploma or GED and at least one year of related work experience. No supervisory experience or license or certification is required.

Requirements

High school diploma or GED equivalent is preferred.
At least one year of related work experience is preferred.
No supervisory experience is required.
No license or certification is required.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or GED equivalent.
At least one year of related work experience.

Responsibilities

Follow company policies and procedures and protect company assets.
Address guests’ service needs and exchange information with employees using electronic devices.
Develop and maintain positive working relationships.
Communicate with other Information Systems personnel to troubleshoot and resolve issues involving computer software and systems, internet access, hardware, and peripheral equipment.
Refer major problems or defective products to vendors or technicians.
Respond to program error messages by identifying and correcting problems or terminating the program.
Enter commands and activate controls on computers and peripheral equipment.
Inspect, test, and diagnose computer equipment and systems.
Maintain an inventory of technology devices.
Maintain computer networks, support server systems and supporting software, and provide network communications support.
Maintain and upgrade hardware, software, and website technical architecture related to hardware and telecommunications connectivity.
Perform system backups and secure backup tapes and computer and telephone rooms.
Provide end-user support and manage user accounts, including account setup and removal and password resets, to support confidentiality and proper use.
Install, configure, and modify workstations, including cables, desktop computers, laptops, docking stations, and printers.
Read technical manuals, confer with users, and conduct diagnostics to investigate and resolve problems or provide technical assistance and support.
Educate users on procedures for securing personally identifiable information (PII).
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.