Information Systems Analyst

Susan B Allen Memorial Hospital•El Dorado, KS

1d•Onsite

About The Position

This role involves performing on-site analysis, diagnosis, and resolution of complex desktop and telecommunications issues for end-users. The analyst will install, configure, test, maintain, monitor, and troubleshoot hardware and software, ensuring network and system requests are completed promptly. Responsibilities include managing inventory, documenting equipment issues, supporting telecommunications infrastructure (PBXs, voicemail, video conferencing), and collaborating with departments on software testing and integration. The position requires strong technical skills in reporting tools like Meditech NPR and Microsoft SQL, knowledge of HL7, and the ability to troubleshoot hardware, software, and network problems. The analyst will also gather customer needs to predict system requirements and respond to help desk requests.

Requirements

Excellent technical knowledge of corporate, networking, and other hardware.
Working technical knowledge of current Internet and network protocols, operating systems, and standards.
Knowledge of cabling and wiring systems, design, and installation.
Mechanically inclined.
Able to read and understand technical manuals, procedural documentation, and OEM guides.
Analytical and problem-solving abilities.
Able to prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
College Diploma or University degree in field of computer science and/or, 3 years equivalent work experience required.
Working in a team-oriented, collaborative environment.
Ability to activate Code Blue system by dialing extension 200.
HL7 knowledge and understanding beyond basic level; i.e. can compare specifications and manage gaps.

Nice To Haves

Ability to activate Code Blue system by dialing extension 200.

Responsibilities

Perform on-site analysis, diagnosis, and resolution of moderate complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
Install, configure, test, maintain, monitor, and troubleshoot any equipment and software that is the responsibility of the Information Systems Department.
Answer to and perform delegated Telco moves, adds, and changes (MAC) requests as they are submitted.
Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order.
Ensure Network and Meditech user setup requests are completed within 48 regular scheduled hours.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
Maintain the inventory of IS equipment.
Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
Design and support telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems.
Assist with the installation and troubleshooting of telecom systems.
Collaborate with departments and practices in the testing of newly-integrated software programs and applications.
Lead integration testing phase of software and applications under testing in order to identify and remedy potential problem areas.
Liaise with vendors and hospital staff to address issues in program logic and the interoperability of new applications with existing systems software.
Build relationships with software vendors to gain an understanding of application architectures and required functionality.
Where applicable, investigate and qualify potential areas in which to introduce Web services.
Develop, manage, extract and distribute custom reporting, using tools; Meditech NPR, Microsoft SQL.
Serve as a knowledge and reporting resource for various reporting initiatives, including but not limited to Meaningful Use and PQRS.
Perform analysis, diagnosis, and resolution of telecommunications, application software, and network problems for end users; recommend and implement corrective solutions.
Assist with inspection, testing, and maintenance of telephone lines, circuits, trunks, and associated wiring and cabling.
Assist with maintaining Information Systems and related computing environments including computer hardware, systems software, applications software, and all configurations.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
Receives and responds to incoming calls, pages, and/or e-mails regarding network, software, and hardware problems; including help desk monitoring.
Setup Rcopia request.
Call rotation participation.
Performs other duties as assigned.