Information Technology - Systems Analyst

Sacred Heart University • Fairfield, CT

18h • Onsite

About The Position

Provide software application support for university user community. Responsible for communicating with end users, analyzing issues and resolving them, and assisting Senior Systems Analysts.

Requirements

• Bachelor’s Degree in a computer-related or business-related discipline required
• Minimum of 2-5 years of experience in an application or technical customer support role
• Propensity to learn new technology quickly and apply working knowledge
• Capacity to define problems, collect data, establish facts, and draw valid conclusions
• Exceptional verbal and written communication skills as well as strong interpersonal skills
• Excellent organizational skills and attention to detail
• Possess a strong work ethic and team player mentality
• Ability to work under minimal supervision

Nice To Haves

• Experience with and understanding of academic environment and familiarity with academic-related applications preferred

Responsibilities

• Manage IT Service Management tool to provide application end-user support, including researching user complaints, troubleshooting issues, escalating to Senior System Analyst or engaging vendor if appropriate, and answering technical questions, in a timely manner.
• Document technical information, processes, and issue resolution for supported applications.
• Maintain system integrity and security by managing user accounts and permissions.
• Develop and facilitate user training for supported applications.
• Assist Senior Systems Analyst with application configuration and enhancements.
• Demonstrate thorough and friendly customer service to end users.
• Communicate clearly and professionally, both verbally and in writing, to different audiences.
• May perform all or some of the responsibilities above and other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level