Information System Analyst I - Patient Financial

West Tennessee Healthcare

About The Position

The Information System Analyst I supports low- to moderate-complexity healthcare information system applications. The role provides end-user support, administers assigned low-complexity applications, assists with system changes and implementations, and maintains incident, change, and project documentation. The analyst contributes to project activities from analysis and design through testing, training, implementation, and follow-up, while following established change management processes and supporting organizational policies and values. The position requires responsiveness to problems 24 hours a day, seven days a week, and the employee may be called back as required by the hospital. Healthcare information systems support experience is preferred but not required.

Requirements

Knowledge of healthcare and information systems normally acquired through an associate's degree, two to three years of college or technical school, or equivalent work experience.
Good written and verbal communication skills.

Nice To Haves

Experience in healthcare information systems support is preferred but not required.

Responsibilities

Provide low- to moderate-complexity application support to end users, including account maintenance, first-line incident response, upgrade and testing assistance, and documentation of incident resolutions and system changes.
Assist with developing and implementing new information systems applications or functionality.
Assist with project phases, including analysis, design, testing, user training, documentation, implementation, and follow-up.
Execute test plans.
Analyze documents and complete IS maintenance activities and end-user change requests.
Follow change management policies and processes.
Investigate, analyze, and resolve IS user and system problems.
Communicate with users, management, vendors, and others via email, phone, and face-to-face interaction to gather data and provide status updates.
Serve as system administrator for low-complexity applications, including managing installations, upgrades, and daily maintenance.
Assist system administrators of higher-complexity applications in supporting those systems.
Prepare and maintain documentation of assigned incidents, changes, and project work.
Participate in identified process improvement initiatives.
Contribute to a positive team environment and develop inter-departmental relationships.
Actively support the organization's Mission, Vision, and Values.
Complete hospital-wide orientation, comply with policies, and accept personal responsibility for mandatory in-service requirements.
Perform related responsibilities as required or directed.
Respond to problems 24 hours a day, seven days a week, and be subject to hospital-required call back.