Information Support Specialist

FlexTrades•Hudson, WI

31d•Hybrid

About The Position

FLEXTRADES is a rapidly growing national provider of production solutions recognized by Staffing Industry Analysts as a 2026 Best Place to Work. We are seeking a highly motivated Information Support Specialist to join our team. In this role, you will be responsible for handling and providing advanced technical support for a wide range of IT-related issues. Your tasks will include setting up and troubleshooting laptop and mobile hardware, printers, video conferencing, and software connectivity. Additionally, you will play a crucial role in onboarding new hires and managing applications support. Strong technical and troubleshooting skills, certifications, and a customer-focused approach are essential for success in this position. If you are a quick learner with excellent problem-solving abilities and a passion for IT support, we invite you to join our team. This is a Hybrid position and you must reside within driving distance of Hudson, WI

Requirements

2+ year college degree in IT or equivalent technical training and work experience.
2+ years desktop support experience in a corporate help desk environment; including 1+ years in a role supporting a remote workforce.
Ability to manage hardware inventory, including shipping and receiving company assets.
Experience in analysis, diagnosis, and resolution of computer and telephony problems for end-users.
Proficiency with computer hardware/software, including the Office product suite with Microsoft 365 Administration, Exchange (On-Prem, Hybrid, M365), Teams, SharePoint, Entra ID (Azure AD), Windows 11.
Working knowledge of Cloud-Based Applications listed above, PowerShell Scripting, configuring and supporting Mobile devices (iOS), Mobile Device Management (Atera, IBM MaaS360), printers, video conferencing and A/V equipment.
Knowledge in supporting VOIP cloud-based phone systems.
Strong customer service skills, with the ability to communicate clearly in spoken and written English.
Experience following IT Security policies and best practices.
Sound judgment, problem solving, and conflict resolution skills.
Great organizational skills and teamwork, with ability to multitask, prioritize, take detailed case notes and meet deadlines.
Interest in up scaling your professional development with courses and certifications.

Nice To Haves

Experience with Bullhorn ATS and Salesforce CRM a strong plus.
CompTIA, MCSA, Azure cloud or Intune certifications a plus.

Responsibilities

Set up and troubleshoot wired/wireless LANs and workgroup Laptops, and Mobile (Android and iOS) hardware issues, video conferencing and A/V equipment, related software.
Manage Applications and VOIP support and assist with the escalation of tickets to the IT Manager for complex issues.
Resolve connectivity issues with users both in-person and remotely.
Provision, configure, ship and support laptop hardware, mobile devices and related equipment for new hires.
Onboard and offboard users efficiently by managing account creation, access provisioning, security settings, and license allocation.
Software installation and patching.
Communicate clearly and professionally with stakeholders, following up as needed.
Effectively document support requests, updates, and resolutions in our ticketing system.
Resolve support requests in an appropriate amount of time according to our SLA.
As this role is Hybrid, you must live within a reasonable driving distance of Hudson WI office as you will be required to travel to the office on a needed basis.
All other duties as assigned.