Information Specialist III - Auditor's Office
About The Position
The Information Specialist III position in the Auditor’s Tax Division is a public facing position located in the Duluth Courthouse office. The primary focus of this position is to provide excellent customer service and positive experiences to the citizens of St. Louis County and the public via phone, email and in person. An employee in this class performs specialized information processing and customer service functions that require experienced judgment to analyze and resolve operational issues and respond appropriately to service demands of the work unit. Duties include explaining departmental regulations, policies and procedures and communicating work related judgments and decisions to customers; and extracting, analyzing and interpreting information from various sources to process records, reports, correspondence, data bases, etc., in accordance with standard procedures requiring the employee to exercise experienced judgment in problem solving and adapting procedures to address work situations. The work is performed under the direction of assigned supervisory staff.
Requirements
- Five (5) years full-time paid verifiable clerical experience; OR an equivalent combination of education and/or experience as determined by the Director of Human Resources.
- Demonstrated ability to operate personal computer-based systems.
- Proficiency, as defined by the Civil Service Commission, in operating word processing software.
- Ability to type from clear copy at a rate of 40 w.p.m./net.
Responsibilities
- Answering phone calls and in-person questions regarding the status of the property taxes: this includes explaining late fees, penalties, delinquent tax status, payment plans and tax forfeiture.
- Processing deeds, mortgages and other land title related documents in both paper and electronic recording form.
- Researching the recorded documents to maintain accurate owner/taxpayer information.
- Updating taxpayer addresses and escrow account information from the department’s email and mailed in requests.
- Performing work as dictated by statute/MN Department of Revenue requirements such as processing tax payments received by mail, sending tax statements/letters for the entire county.
Benefits
- The salary range reflected above is the normal hiring range for 2026. The full salary range, including longevity pay, is $24.69 - $34.20 per hour.
- This position is part of the Civil Service Basic Unit Employees Collective Bargaining Agreement represented by Council 5 of AFSCME.
- St. Louis County does not participate in E-Verify.
- All employees must be continuously authorized to work in the United States, for St. Louis County, on a full-time basis.
- St. Louis County does not provide sponsorship for employment visas.
- Qualified applicants must be able to perform the essential functions of the position with or without reasonable accommodation.
- Applicants selected must meet the physical requirements for the position.
- Applicants selected for appointment must take and pass a drug test.
- Applicants selected for appointment to a position with St. Louis County are subject to a background investigation.
- All new employees must submit documentation verifying identity and employment eligibility within three days of their first day of employment.
- Appointees to the position must successfully complete a twelve-month probationary period prior to being certified for permanent employment.
- St. Louis County is an equal opportunity and veteran-friendly employer.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
