Information Specialist II - Assessor's Office

St. Louis County, Minnesota•Virginia, MN

9d•Onsite

About The Position

This role is for an Information Specialist II in the Assessor's Office. The position involves screening and relaying incoming calls or messages, and answering requests for the department's services and applications. The Assessor’s Office mission is to value property by creating a timely, uniform, and fair assessment process while delivering exceptional and professional public service with integrity and respect for the people we serve. The role requires performing skilled information processing work, applying a system of specialized departmental work rules, methods, procedures, and operating precedents to perform a variety of customer service and records maintenance functions. Customer service duties include explaining departmental regulations, policies, and procedures, and communicating work-related judgments and decisions to customers in person, by phone, via online meeting platforms, and through written correspondence. The salary range for 2026 is $21.88 - $29.78 per hour. This position is part of the Civil Service Basic Unit Employees Collective Bargaining Agreement represented by Council 5 of AFSCME. St. Louis County requires all employees to be continuously authorized to work in the United States on a full-time basis and does not provide sponsorship for employment visas.

Requirements

Three (3) years full-time paid verifiable experience in a clerical support position.
Demonstrated ability to operate personal computer-based systems.
Proficiency, as defined by the Civil Service Commission, in operating word processing software.
Ability to type from clear copy at a rate of 40 w.p.m./net.
Must be continuously authorized to work in the United States for St. Louis County, on a full-time basis.

Nice To Haves

Experience beyond ten years may be included on the application for purposes of meeting minimum qualifications or informing the hiring authority of your complete employment history.

Responsibilities

Screening and relaying incoming calls or messages.
Answering requests for the department's services and applications.
Explaining departmental regulations, policies, and procedures to customers.
Communicating work-related judgments and decisions to customers in person, by phone, via online meeting platforms, and through written correspondence.
Processing information gathered from varied sources to compile departmental records in accordance with established procedures.
Applying established procedures, policies, and practices to work situations.
Adapting and applying appropriate procedures to a variety of normally recurring work situations.