INFORMATION SPECIALIST II (WT: DEALER ASSISTANCE SPECIALIST) - 76000160

State of Florida•Pompano Beach, FL

9d•Onsite

About The Position

The Division of Motorist Services is seeking a motivated individual to serve as the Dealer Assistance Specialist for the Bureau of Dealer Services. As part of the Motor Field Operations team, you will be responsible for providing information and guidance to licensed dealers, regional offices, tax collector office staff, while providing operational administrative support. This work will involve researching, reviewing and analyzing applications and documentation for the issuance of dealer licenses, revocations, cancellations, titling and registrations. Serving as the primary contact for dealer licensing matters related to independent, wholesale, salvage, auctions, used and new recreational vehicle dealers and mobile home dealers. Processing records requests from dealers, law offices, courts and the public. Processing title application transactions based on policies and procedure for the issuance of Florida titles and/or registrations. Reviewing the filing of consumer complaints and researching to compile pertinent information such as dealer inquiry, customer records and vehicle records to predetermine jurisdiction for further investigation. Performing administrative tasks, such as maintaining files, composing correspondence and preparing reports. Maintaining inventory of office supplies and using MyFloridaMarketPlace (MFMP) to purchase new supplies. Note: We are looking to hire an individual who has strong interpersonal skills, is well-organized and able to work independently while simultaneously understanding the importance of teamwork.

Requirements

Must have and maintain a Valid Driver's License in good standing.
Must possess a valid Class E or higher driver's license.
Must have no cancellations, suspensions, or revocations of the driving privilege for a minimum of three (3) years prior to employment.
Must maintain a driving record with no more than three (3) chargeable motor vehicle crash or any violation defined in Chapter 316, Florida Statutes during any consecutive (3) year period of employment.
Occasional day travel is required.
Occasional heavy lifting is required.
Applicants must be willing and able to move and lift boxes weighing up to 25 pounds.

Nice To Haves

Experience using Microsoft Office Word and Excel.
Experience dealing with customer complaints or inquiries and working with the general public in a business and/or professional office setting.
Experience performing data entry and/or maintaining electronic databases.
Experience composing, drafting, or preparing written correspondence.
Experience operating office equipment, to include a personal computer, copier, fax, multi-line telephone, printer, and scanner.
Individuals who are bi-lingual (ability to speak and read the Spanish language).

Responsibilities

Providing information and guidance to licensed dealers, regional offices, and tax collector office staff.
Providing operational administrative support.
Researching, reviewing, and analyzing applications and documentation for the issuance of dealer licenses, revocations, cancellations, titling, and registrations.
Serving as the primary contact for dealer licensing matters related to independent, wholesale, salvage, auctions, used and new recreational vehicle dealers, and mobile home dealers.
Processing records requests from dealers, law offices, courts, and the public.
Processing title application transactions based on policies and procedures for the issuance of Florida titles and/or registrations.
Reviewing the filing of consumer complaints and researching to compile pertinent information such as dealer inquiry, customer records, and vehicle records to predetermine jurisdiction for further investigation.
Performing administrative tasks, such as maintaining files, composing correspondence, and preparing reports.
Maintaining inventory of office supplies and using MyFloridaMarketPlace (MFMP) to purchase new supplies.