Information Services Technician

Stanley Consultants•Muscatine, IA

7d•Hybrid

About The Position

This position is responsible for supporting company members on the use of computers and software applications. Duties include setup of workstations, software configuration and installation, and resolution of issues and problems that may arise. Duties may also include preparing and providing user training.

Requirements

Technical proficiency in personal computers and major desktop operating systems (Windows 10 and Windows 11)
Technical proficiency in the Apple iPhone IOS and the Android OS
Superior client relation skills
Customer service skills with the user group
Accurate interpretation of problem statements
Ability to fix technical problems
Effective communication with users

Nice To Haves

Degree in related field and 1-3 years of IT experience, or equivalent applicable work experience
3+ years of IT-related experience

Responsibilities

Determining laptop workstation specifications
Setup of workstations and related peripherals
Diagnosis, maintenance and repair of workstations
Installation and configuration of software
Providing user support for questions and problems with hardware and software
Providing application training for users
Basic network concepts and troubleshooting skills
Offering technical support on-site and via phone or email

Benefits

Flexible work options
Competitive pay
Great benefits
Strong sense of community
Member-ownership
Numerous paid holidays
Generous paid time off (PTO)
Parental leave
Professional development leave
Comprehensive insurance package including medical, dental, vision, FSA, HSA, Doctor On Demand, wellness reimbursement, and mental health resources
Life insurance
Short- and long-term disability insurance
Identity theft protection
Tuition assistance
Professional society membership
Company stock ownership
Generous 401K match
Incentive compensation
Profit-sharing contributions to retirement 401K plans