INFORMATION SERVICES TECHNICIAN

Care Resource Community Health Centers, Inc.•Miami, FL

1d•Onsite

About The Position

The Information Services Technician is responsible for maintaining, analyzing, troubleshooting and repairing network and telecommunications equipment including hardware and software. The Information Services Technician maintains, upgrades, and/or replaces network hardware and software systems. Additionally, the position assists management in the oversight, upkeep and maintenance of all agency networking, computers, hardware, and telephone-related technology assets.

Requirements

High School – Required
A + certification(s) required.

Nice To Haves

Associate or bachelor’s degree in system administration or information technology preferred

Responsibilities

Provide daily technical support to all end users across multiple locations, including main buildings, a data center, and additional facilities as the organization expands.
Serve as primary Level 1 support within a structured, documented helpdesk system, ensuring all support request are properly ticketed, tracked, documented, and resolved in accordance with departmental protocols and service standards.
Deliver both on-site and remote technical assistance, diagnosing and resolving issues related to desktops, laptops, phones, printers, peripherals, network connectivity, and approved software applications.
Support and maintain a Windows Active Directory environment, including creating, modifying, and disabling user accounts, managing permissions, and ensuring access aligns with onboarding, offboarding, and access request procedures.
Create, manage, and modify user email accounts and distribution groups within Microsoft Exchange and Office 365, ensuring proper access, security, and compliance.
Image, configure, deploy, and replace end-user computers and laptops using standardized deployment tools and procedures (e.g., Windows Deployment Services, PDQ, Microsoft Intune).
Install, update, and maintain operating systems, productivity software, and approved business applications, ensuring all installations comply with organizational standards and receive required approvals.
Perform scheduled and unscheduled hardware and software maintenance, including system upgrades, troubleshooting performance issues, and replacing defective equipment.
Ensure reliable network connectivity for all endpoints by assisting with network troubleshooting, installing and maintaining network cabling, and escalating issues appropriately when required.
Provide support for telephony and communication systems, including softphones, desk phones, voicemail, and related hardware, while following established procedures.
Maintain accurate documentation of all technical activities, user interactions, configurations, and resolutions within the ticketing system, ensuring audit readiness and knowledge continuity.
Assist with maintaining an accurate inventory of all IT assets, including computers, peripherals, network devices, and software licenses.
Communicate updates to the Information Services Assistant as required.
Follow strict IT policies and procedures related to security, access control, data storage, escalation, approvals, and change management to protect organizational systems and sensitive data.
Collaborate with other Information Services staff, vendors, and internal teams to support system upgrades, new site deployments, and organizational growth initiatives.
Participate in departmental meetings, training sessions, and organizational development activities to stay aligned with evolving technologies, policies, and service expectations.
Demonstrate a strong customer service mindset, professionalism, and effective communication when supporting staff, vendors, and external partners.
Perform other related duties as assigned by Information Services department management to support operational continuity and organizational needs.