Temporary part-time Information Services Clerk

MONTERRA CREDIT UNION•Redwood City, CA

22d•Onsite

About The Position

Monterra Credit Union is seeking a Temporary part-time Information Services Clerk (Summer Employee) to support the day-to-day operations of the IS department. This role is ideal for a San Mateo Community College student looking to gain valuable workplace experience in IT operations and user support. The position is located at the Corporate Office in Redwood City, CA. Monterra Credit Union is a community-centric and growth-oriented financial institution that values diversity, equity, and inclusion.

Requirements

Must be currently enrolled as a student pursuing a degree from an accredited college or university in Information Technology or related field.
Basic understanding of Windows 11 and Microsoft Office applications.
Good interpersonal and customer relationship skills.

Responsibilities

Assist with first-level desktop support by assisting users via phone, email and in-person support.
Assist with laptop deployment and printer setup, account access requests, and general IT service requests.
Troubleshoot Windows 11, Microsoft 365, printers, and basic network connectivity issues.
Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and laws enforced by the Office of Foreign Assets Control.
Provide service that aligns with the Credit Union’s mission of passionately delivering relevant products, services, and education tailored to help our members, employees, and communities achieve their financial goals.