Information & Loans Technician

University of Toronto • Mississauga, ON

2d • CA$60,237 - CA$77,035 • Onsite

About The Position

The UTM Library offers a dynamic and professional environment that fosters a culture built on respect, accountability, teamwork and a shared commitment to customer service. This position will collaborate extensively with various Library units in offering innovative and comprehensive solutions for a variety of Library initiatives. Our core mission is to support the learning, teaching and research needs of all UTM undergraduate and graduate programs. Under the general supervision of the Supervisor, Information and Loans, the incumbent is responsible for delivering excellent customer service, identifying and responding to information requests, and providing directional information to users. Other responsibilities include providing user support for patrons using computer workstations, laptops, printers and photocopiers, and other devices; providing library course syllabus services, including communicating with instructors regarding course materials; and performing other related duties as identified by the supervisor. Working evenings and weekends will be required. Please note this role is fully on site with a set full-time schedule of alternating days/evening/weekends.

Requirements

• Library Technician diploma or an acceptable equivalent combination of education and experience
• Minimum two (2) years of recent experience providing front-line customer service in a library environment, including at least one (1) year working with Ex Libris Alma or a comparable library system
• Experience searching library catalogue and databases in Windows/Mac environments required
• Demonstrated experience performing circulation services required
• Proficiency with Microsoft Office
• Ability to identify, assess, and respond to basic issues with computer software and hardware, and other devices used by library patrons
• Excellent customer service and interpersonal skills, with demonstrated tact and diplomacy, and a strong commitment to the promotion of positive public relations amongst users and staff
• Excellent verbal and written communication skills
• Ability to work in a team environment and independently
• Accuracy and attention to details in a complex and fast-paced work environment
• Demonstrated analytical ability, initiative, and problem-solving skills
• Good judgment and ability to make decisions independently
• Demonstrated time management skills with ability to handle and prioritize a high volume of demands and work under pressure
• Ability to lift heavy boxes, shelve a large volume of library materials, and push loaded book trucks

Nice To Haves

• Knowledge of the Copyright Act of Canada and principles of fair dealing by post-secondary institutions in Canada
• Knowledge of Microsoft Office 365, including SharePoint, OneDrive, and Teams
• Demonstrated willingness to pursue additional education and training to complement the learning environment reflected in a progressive academic library
• Adaptable
• Approachable
• Possess a positive attitude
• Problem solver
• Resourceful
• Team player

Responsibilities

• Acting as the first point of contact for general enquiries
• Providing detailed information to users regarding library rules, guidelines and procedures
• Retrieving, compiling and filing borrowing and lending requests
• Checking that library circulation policies have been administered correctly
• Troubleshooting and resolving routine issues
• Handling fees and/or fines on a regular basis
• Searching catalogue records for material availability and following rules and copyright procedures when duplicating and/or digitizing material
• Directing the activities of casual staff

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree