Information Governance Development Support Specialist (KCM)
About The Position
This position will serve as an Information Governance point of contact for software and hardware utilized by Information Governance, including implementing, training, troubleshooting, version testing, and data quality. Performs complex analytical or interpretive tasks to support compliance and audits. Applies specialized technical skills as an independent worker under minimal supervision. Responsibilities may include direct contact with staff to coordinate the acquisition or release of information to/from the firm's document management system, records management systems, and network shares to ensure compliance with outside counsel guidelines or complex data conversions; recommending procedural changes when needed for software versioning; documenting software development and procedures; conducting electronic searches/audits; assisting with creation/modification of DMS workspaces; maintaining template references noting class/sub-classifications.
Requirements
- Bachelor's degree (or equivalent in work experience) including specialized courses in records management, business law, or computer technology.
- Minimum of 3-5 years' experience in information management relating to electronic data in document management, network shares and records management systems such as iManage, PostMark, PaperStream Capture, 3E Records.
- Knowledge of management principles, techniques, theories and practices.
- Strong professional, independent thinking skills with strength in problem solving and the ability offer constructive opinions and creative solutions.
- Highly professional with a strong customer service orientation and commitment to meeting deadlines in a fast-paced and dynamic environment.
- Have the ability to be discreet, maintain confidential information and use sound judgment.
- Be resourceful, focus on accurate work, and be responsible and accountable for finished work product.
- Be a team player who motivates and educates others.
- Regular and predictable attendance is an essential function of the position.
Nice To Haves
- Law Firm experience preferred.
- Large law firm experience a plus.
Responsibilities
- Works with administrative staff and attorneys to identify business requirements to automate processes in IG systems
- Coordinates with Information Services activities relating to systems / hardware needed for the IG teams
- Supports the Supervisor in testing, troubleshooting, training requests related to software / hardware used by IG teams
- Improve quality of data held in IG systems
- Communicate directly with attorneys and staff as needed to fulfill support for IG systems and data transfers or integrity as assigned
- Assist in the development / maintenance of DMS workspace structures.
- Maintain template reference with classifications
- Aids in the development of IG training and awareness materials
- Prepares periodic reports and metrics as needed to convey the operational effectiveness of the IG Program
- Assist in large data reviews / audits.
- Completes all special projects and other duties as assigned.
Benefits
- We offer a competitive compensation and benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
