Information Desk Assistant: PRN

Firelands Health Careers•Sandusky, OH

1d•Onsite

About The Position

Firelands Health is seeking an Information Desk Assistant to support established Information Desk duties, including directing and supporting volunteer staff. This role assists with updating and reviewing information desk procedures to optimize productivity. The Information Desk Assistant professionally greets and directs guests arriving at the hospital Main Entrance, responds to patient needs by seeking appropriate solutions, and assists patients by escorting and/or providing directions to ancillary departments. This position promotes excellent guest relations, keeps the work area clean and neat, and answers the telephone using appropriate greetings. The assistant handles caller inquiries, transfers calls to patient rooms, and provides patient room numbers per HIPAA guidelines. They also contact the Security Officer when assistance is needed or requested and assists with clerical duties for Registration, Financial Counseling, and Central Scheduling staff. The Information Desk Assistant communicates with the Patient Registration Supervisor if problems occur that need attention.

Requirements

High school diploma or equivalent.
Demonstrates good computer skills.
Must be friendly, pleasant, courteous, and outgoing.
Must demonstrate good, mature judgment when making decisions pertaining to guests.
Willingness to work varied hours including weekends, evenings and holidays.
Must demonstrate personal attributes such as tact, patience, good grammar, retentive memory, pleasant voice and appearance.
Must be able to understand directions and communicate and respond to inquiries; requires excellent interpersonal skills to interact courteously and effectively with all guests and employees.
Must be able to move freely and quickly about the Medical Center.
Must be able to occasionally move, lift, and/or carry medium weight materials.
Must be able to transport most patients and guests safely in a wheelchair.

Responsibilities

Supports established Information Desk duties, including directing and supporting volunteer staff.
Assists with updating and reviewing information desk procedures, to optimize productivity.
Professionally greets and directs guests who arrive at the hospital Main Entrance.
Responds to patient needs by seeking appropriate solutions to problems.
Assists patients by escorting and/or providing directions to ancillary departments.
Promotes excellent guest relations at all times.
Keeps work area clean and neat.
Contacts Housekeeping for assistance when needed.
Answers the telephone using the appropriate greetings.
Assists callers with information requested, transferring callers to patient rooms, and providing patient room numbers, per HIPAA guidelines.
Contacts Security Officer when assistance is needed or requested.
Assists with clerical duties for the Registration, Financial Counseling, and Central Scheduling staff.
Communicates with Patient Registration Supervisor if problems occur that need attention.