Information Coordinator

Trinity Services Inc.•New Lenox, IL

6d•$39,000 - $45,000•Onsite

About The Position

At Trinity Services, we believe every person deserves opportunities to live, work, and thrive in their community. We are seeking an organized, detail-oriented, and technology-focused Information Coordinator to support the daily operations of Network 6. This role is ideal for a professional who enjoys data management, technology support, compliance monitoring, and collaborating with staff to ensure high-quality services for individuals with intellectual and developmental disabilities. Under the director and supervision of the Network Director, the Information Coordinator, will play a key role in collecting, analyzing, and reporting operational data, supporting electronic health record systems, maintaining compliance documentation, and providing administrative and quality assurance support across multiple program locations.

Requirements

Strong computer and information technology skills.
Advanced proficiency in Microsoft Excel and Microsoft Office applications.
Ability to train and support staff in the use of technology and electronic systems.
Strong organizational skills with the ability to multitask and prioritize responsibilities effectively.
Excellent oral and written communication skills.
Strong interpersonal and customer service skills.
Ability to work collaboratively with staff, program participants, families, and outside agencies.
Ability to interpret and explain policies, procedures, and regulations clearly and professionally.
Self-motivated with strong attention to detail and accuracy.
Bachelor’s Degree required in social work, psychology, or related field required

Nice To Haves

Master's degree preferred

Responsibilities

Answer telephone calls and provide messages in a timely and professional manner.
Serve as the primary contact for daily report submissions and incident report routing.
Respond to inquiries from families interested in Trinity Services programs and coordinate tours as needed.
Assist with mail distribution, supply acquisition, and deliveries.
Support employee and participant celebrations, events, and recognition activities.
Provide backup clerical and administrative support across Network 6 locations.
Assist with payroll and other administrative functions as needed.
Submit Community Day Services (CDS) attendance on a daily basis.
Maintain tracking systems for medical appointments and communicate updates to staff.
Monitor and collect documentation required for state compliance, including fire drills, tornado drills, water temperature logs, and monthly compliance reports.
Prepare and maintain monthly reports related to attendance, billing, quality indicators, financial tracking, evaluations, and employee recognition programs.
Analyze operational data to identify trends and opportunities for quality improvement.
Assist with state billing processes through Career Access and support business-related billing activities.
Prepare Square reports, invoices, and supporting documentation.
Train employees on the use of electronic health records, documentation systems, and the Quantum System.
Monitor staff utilization and compliance with electronic documentation requirements.
Provide backup support for Program Coordinators within the Quantum System.
Troubleshoot technology and system-related issues for staff.
Collect receipts and prepare monthly expenditure reports for gas cards, credit cards, and PACE cards.
Submit Amazon and supply orders for Network 6 locations.
Coordinate and track maintenance requests to ensure timely completion.
Partner with Program Coordinators to monitor outstanding documentation and compliance needs.
Support employee onboarding, training, and recognition initiatives.
Participate in quality assurance activities across multiple locations.
Communicate professionally with employees, individuals served, families, community partners, and interdisciplinary professionals.
Assist in implementing organizational policies, procedures, and regulatory requirements.