Information Clerk - PRN - Sat/Sun

Med-Metrix•Arlington, VA

1d•Onsite

About The Position

The Information Clerk is responsible for addressing public needs and disseminating census reports on a timely basis. This role involves managing patient mail, prioritizing tasks, and ensuring effective communication, especially in diverse cultural contexts and during emergencies. The position requires adherence to HIPAA standards for patient information privacy.

Requirements

High School Diploma or equivalent required.
Exemplary customer service skills, including the ability to negotiate and problem-solve.
Strong interpersonal skills, ability to communicate well at all levels of the organization.
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
High level of integrity and dependability with a strong sense of urgency and results oriented.
Excellent written and verbal communication skills required.
Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.
Ability to work in accordance with Hospital Safety Standards.

Nice To Haves

1 Year Hospital Admitting experience preferred.
Microsoft Office a plus.

Responsibilities

Alphabetize patient's mail, ensuring room numbers are on all pieces of mail.
Group mail by floors and forward to transportation for timely delivery.
Forward mail of discharged patients to their home address.
Establish priorities during routine daily operations, addressing time-sensitive matters first, while also accomplishing day-to-day tasks and duties.
Effectively triage tasks and events according to urgency level, impact on patients, and desired outcomes under special conditions (e.g., during crises and emergencies).
Incorporate recognition of cultural impact on understanding and effectively use interpreters and language translation devices.
Effectively assess and adjust to changes in circumstances, resources, or environment, using creativity and flexibility to remain effective.
Shift focus as necessary and take reasonable action, even when faced with various levels of uncertainty.
Make choices that result in maximum completion of essential duties and minimum personal stress.
Use, protect, and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
Understand and comply with Information Security and HIPAA policies and procedures at all times.
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties.
Other duties as assigned.