Information Center Assistant
Polk State College•Winter Haven, FL
•Onsite
About The Position
Performs moderately routine, diverse phone operator work in a complex Admissions, Registration and Records department or College Center. General policies can be applied to most work situations; however, moderate decision-making is required under limited supervision.
Requirements
- The ability to establish an effective rapport with part-time and full-time faculty.
- Good organizational skills, with special attention to detail.
- Good oral and written communication skills.
- Ability to work well with others.
- General office skills.
- Experience with computers, word processing, spreadsheets, and databases.
- Good human relations skills.
- Ability to maintain confidential information.
- Graduation from a standard high school (or equivalent) is required.
- One year of office organization and clerical experience is required.
Nice To Haves
- Higher education work experience is preferred.
Responsibilities
- Maintain coverage for the college switchboard, Registrar email and online chat.
- Provide information to prospective and current students and the community at large.
- Respond to inquiries through telephone, email, and virtual communication.
- Assist in admissions and registration issues, including technical assistance and admission steps.
- Provide referrals to other student resources.
- Review and process orientation report daily.
- Review and process FLEID verifications regularly.
- Assist in campaigns as needed.
- Other duties as assigned.
Benefits
- medical, dental, and vision coverage
- short-term disability
- paid holidays and sick leave
- vacation (excluding faculty positions)
- retirement benefits for eligible employees
- college fee waivers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
