Information Associate - Full-Time Days - Sunnyview Hospital

Trinity Health•Schenectady, NY

3d•$16 - $21•Onsite

About The Position

Sunnyview Hospital's Neurology Unit is seeking an Information Associate for a full-time day-shift role. As a member of the Patient Care Centered Team, the Information Associate provides clerical, communication, reception, supply-management, and other supportive services to the unit to help ensure high-quality service for patients, family members, and hospital staff. The role maintains and organizes patient medical records, supports reception and communication on the unit, manages supplies and incoming mail and fax materials, and helps maintain the unit's equipment and environment. The Information Associate also performs unit-specific duties and other tasks assigned by the Nurse Manager, Supervisor, Senior Information Associate, or Operations Manager.

Requirements

High school diploma required.
Minimum of two years' work experience in a health-related area.
Exceptional interpersonal skills.
Good organizational and time-management skills.
Knowledge of medical terminology.
Knowledge of various health insurances.

Nice To Haves

Associate of Applied Science (AAS) degree preferred.

Responsibilities

Identify patient forms accurately and organize medical records correctly.
Organize charts when patients transfer to another unit and update chart forms in the medical record daily.
Review medical records each shift for consults.
Copy medical records as needed and delete records of long-term patients as needed.
Scan patient advance directives into EPIC.
Prepare medical records at discharge and collate discharged patient records for Medical Records and the Care Center.
Assemble discharged patients' medical records according to the standard format, accurately and efficiently.
Attach loose reports to the appropriate medical record.
Complete specific Patient Care Unit tasks assigned by the Nurse Manager, Supervisor, or Senior Information Associate.
Act as the unit receptionist; answer, screen, and route telephone calls appropriately.
Assist patients, families, and the public.
Answer the nurse/patient intercom system and relay information to the responsible person.
Contact patients' families or doctors as directed and ascertain the identity of all persons.
Fax medical information to physicians and insurance carriers as requested.
Maintain adequate supply levels and obtain and return equipment to the proper department.
Keep the unit neat and orderly, including maintaining bulletin boards with current notices.
File the daily assignment sheet by shift and ensure patient names are written on daily assignment sheets.
Receive, open, and appropriately distribute center mail and materials faxed to the center.
Order unit supplies through PeopleSoft.
Report maintenance issues through the Facilities Maintenance Work Order System.
Use TIS Service Now Self-Service.
Check that computer equipment is working properly.
Maintain nursing stations as areas without food or beverages, using Hydration Stations.
Precept new Information Associates as assigned by the Senior Information Associate or Operations Manager.
Complete unit-specific responsibilities assigned by the Senior Information Associate or Operations Manager.
Submit Clinical Engineering work orders and check unit Voalte phones daily.