Information Aide

City of Syracuse•Syracuse, NY

11d•Onsite

About The Position

The work involves responsibility for directing visitors to governmental offices and giving information concerning business conducted by those government agencies. This is routine work involved in giving directions and answering questions relating to the location or nature of business of governmental agencies. Employees in this class must be courteous in dealing with the public and be able to give verbal information clearly. Employees in this class do not exercise supervision.

Requirements

Good knowledge of functions and layout of government offices to which assigned.
Ability to give information verbally.
Ability to relate well with the public.

Responsibilities

Gives information verbally to the public regarding the location and function of government agencies.
May give information to the public over the telephone regarding the location and function of government agencies.
May place and receive telephone calls and route information as necessary.
May act as messenger for governmental agencies.
May maintain bulletin boards and furnish offices and meeting rooms as necessary with supplies.
May perform routine, elementary clerical tasks while stationed as information aide.