Informatics Technical Specialist I
About The Position
This position, Informatics Technical Specialist I, is remote based out of the East Coast, working with the Core Lab business group. Our pioneering technology spans the world of healthcare operations — with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics. As an Informatics Technical Specialist I, you'll serve as a technical expert supporting Abbott's laboratory automation and informatics solutions. The implementation strategy includes pre-implementation planning and preparation; software installation; connectivity; verification testing; customer training; and technical support. In addition, you will help healthcare organizations improve laboratory operations by implementing and supporting industry-leading automation and informatics solutions that enable better patient care.
Requirements
- Strong IT, networking, and software troubleshooting skills, excellent communication and customer-facing skills.
- Ability to build relationships with customers and cross-functional teams, strong critical thinking and problem-solving abilities, be comfortable managing multiple priorities in a fast-paced environment and have the ability to work independently while collaborating across diverse teams.
- Minimum of 0-2 years of formal IT technical application experience is required.
- Familiarity with laboratory workflow and operations.
- Excellent communication, organization, project management, and attention to detail.
- Candidates must demonstrate strong knowledge of general networking; server technologies/ services; workstation/desktop technology; internet protocols; remote connectivity and Microsoft Windows Server (NT/2000/XP/2k3) skills.
Nice To Haves
- Bachelor’s degree preferred with preferred areas in computer science; information systems; medical technology; or related field.
- Experience with ADD's instrument systems a strong plus.
- A background as a medical technologist being ideal, however, other work experience within the lab environment would be acceptable.
- Additional experience in the hospital or laboratory information systems environment preferred.
- Areas of knowledge should also include virtual server; corporate virus protection products; back-up systems; firewalls; VPN client and tunnel technologies.
- Education or experience in Medical technology or clinical laboratory science; ASCP; CLS (NCA).
Responsibilities
- Lead or support with leading software implementation, integration, and verification activities for customer sites.
- Support system connectivity between laboratory instruments, LIS, and IT environments.
- Conduct software installations, testing, training, and go-live support.
- Troubleshoot technical issues remotely and on-site as needed.
- Serve as the primary technical resource for customers, field service teams, and project teams.
- Provide Level 1 and Level 2 technical support and issue resolution.
- Partner with Abbott project managers, laboratory staff, IT teams, and customer stakeholders throughout implementations.
- Manage multiple projects simultaneously while meeting customer expectations and project timelines.
- Gather customer requirements and help design scalable informatics and automation solutions.
- Collaborate with global support teams to resolve complex technical issues.
- Support sales and business growth through exceptional customer service and technical expertise.
- Partner with Marketing and Product teams to identify customer needs and support future product enhancements.
- Maintain compliance with the Abbott Code of Business Conduct.
- Support continuous improvement and customer satisfaction initiatives.
Benefits
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
