Informatics Instructional Designer I - Hybrid
About The Position
We are searching for a driven, collaborative Informatics Instructional Designer I – AI Training & Cogito to join our high-performing Clinical Informatics team. In this pivotal role, you will empower healthcare professionals with the knowledge and tools they need to master Epic and other cutting-edge clinical systems — ultimately advancing patient care across our entire organization. You will join a mission-driven health system where innovation and compassion intersect. Every day, your work will support clinicians and staff as they navigate evolving technology — ensuring smooth workflows, confident end-users, and outstanding patient outcomes.
Requirements
- High School Diploma or equivalent with 5 years healthcare specific systems analyst/training experience OR Associate’s degree or healthcare specific certification/licensure with 1 year of IT/training experience
- Epic Application Curriculum Certification/Accreditation (within 90 days of hire)
- Epic Training Environment Build Accreditation (within 90 days of hire)
- Epic Clinical Informatics Certificate (within 6 months of hire)
- Passion for teaching, empowering, and supporting clinicians and healthcare staff.
- Strong understanding of clinical workflows and informatics principles — or a deep desire to learn.
- Exceptional communication and collaboration skills — you will partner with IT, Operations, and Clinical teams daily.
- Analytical and troubleshooting expertise to identify training needs versus technical issues.
- Flexibility and independence to manage multiple projects, pivot quickly, and think on your feet.
Nice To Haves
- Bachelor's degree preferred
- Experience developing and delivering technical training (in-person and e-learning)
- Familiarity with computer-based training tools (Camtasia, Captivate, uPerform, etc.)
- Epic Certification, Accreditation, or Proficiency in one or more Epic applications
Responsibilities
- Lead the charge in designing, delivering, and supporting world-class end-user training for Epic and other key clinical systems.
- Deliver high-impact training (classroom, virtual, self-paced) 50% of your time, equipping end users to excel in their roles.
- Develop engaging learning materials, including step-by-step guides, e-learning modules, quick start guides, and interactive demonstrations.
- Manage and optimize Epic training environments, ensuring alignment with live (production) workflows and functionality.
- Analyze, test, and troubleshoot workflows, collaborating with Clinical Informatics, IT, and Operations to ensure system changes are seamless and effective.
- Lead training for new hires and system updates, ensuring staff stays sharp and informed.
- Drive continuous improvement by evaluating training programs, identifying optimizations, and embedding ‘best practice’ workflows into user education.
- Serve as a key informatics liaison on projects and committees, ensuring training supports operational goals and project milestones.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
