Senior Staff Engineer - INFOR M3 Support Consultant

Nagarro • Mississauga, ON

2d • Hybrid

About The Position

We are looking for an experienced Infor M3 Supply Chain Functional Consultant to join our global support team. The ideal candidate will be responsible for resolving complex functional issues and ensuring business continuity for our clients' M3 environments.

Requirements

• 6+ years of functional experience in Infor M3 (v13.4, CloudSuite, or on premises).
• Strong knowledge of M3 programs such as OIS100, OIS300, PPS200, MMS001, and MWS410.
• Basic understanding of how M3 Supply Chain interacts with Finance (FAM) and Infor OS (ION/BODs).
• Proven ability to handle "Business Critical" incidents and perform root cause analysis (RCA).
• Excellent verbal and written communication skills for interacting with international clients.
• Infor M3, M3 Supply chain module (Strong)

Responsibilities

• Provide Level 2 and Level 3 functional support for Infor M3 Supply Chain modules, ensuring timely resolution of tickets within defined SLAs.
• Troubleshoot and resolve issues across Procurement (PUR), Sales (OIS), Warehouse Management (WMS/MMS), and Distribution.
• Analyze existing business processes and provide functional workarounds or permanent fixes for system gaps.
• Perform functional configurations in M3 (e.g., CRS, MMS, OIS tables) to support changing business requirements.
• Coordinate with technical teams for bug fixes and interface issues and communicate effectively with global business users.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed