InfoLink Distribution Assistant
About The Position
The InfoLink Distribution Assistant is a temporary position that assists InfoLink and the ONEcard Program with the distribution of ONEcards and U-Pass information to University of Alberta students. Distribution Assistants are required at our Fall Distribution Event for the 2026-2027 academic year. This role focuses on delivering exceptional customer service to students by providing them with concise and relevant information about their ONEcard and the U-Pass program. Distribution Assistants provide referrals to the appropriate offices or contacts when a question arises that they are not able to address themselves.
Requirements
- Must be a returning undergraduate student, enrolled in at least one course for the Fall 2026 term
- Must be eligible to work in Canada
- Must be available to work at least 12 hours per week between August 17, 2026 to September 4, 2026 between the hours of 8:45am to 4:45pm
- Able to work on-site at distribution locations, which includes frequent, in-person interactions with members of the public
- Available for in-person training on August 20, 2026 during the work day
Nice To Haves
- Available for shifts that are 3 hours or longer
- Familiarity with the ONEcard program and the University of Alberta campus
- Familiarity with the U-Pass program and the Students’ Union
- Previous customer service experience
- Strong communication and problem solving skills
- Previous experience working in a high-paced environment
- Previous cash/product handling experience
Responsibilities
- Provide general assistance to the InfoLink and ONEcard Program staff in preparation for the distribution event.
- Sorting and organizing pre-printed ONEcards to facilitate distribution
- Ensuring the distribution area is tidy and printed information materials are readily available
- Issue ONEcards to University of Alberta students and follow procedures, policies, and POPA standards surrounding distribution
- Provide accurate information about the functions and services associated with the student ONEcard and ONEcard program
- Provide accurate information regarding the benefits and policies of the Arc Card and U-Pass program
- Direct student questions about the ONEcard program and the U-Pass program to the appropriate offices
- Escalate student concerns and issues appropriately to senior staff
- Assist with line management to ensure the efficiency of distribution processes
- Provide exceptional customer service with a student-centered focus
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
