Info Systems Technician I

SCCU Career • Miramar, FL

1d

About The Position

At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy. This position is a 6 month contract-to-hire. As a Information Systems Tech I, you will be responsible for the installs, maintains and repairs computer systems, Cisco phone systems, hardware and computer peripherals at a variety of sites.

Requirements

• 3 to 5 years prior experience in a computer-related technical support position is required
• A two year college degree or specialized course study or equivalent experience is required.

Responsibilities

• Diagnoses and repairs PC hardware; loads and configures PC operating systems and applications from network resources following established procedures to ensure maximum uptime for end users.
• Installs and tests PC hardware and peripherals and demonstrates the correct usage of these items in order to ensure correct hardware operation and user’s understanding.
• Images PC’s, Troubleshoots SCCU software with Team members and engages vendor support if needed.
• Provides second-level support for more complex issues that cannot be resolve by the help desk.
• Develops methods and processes to resolve common problems or limitations of systems in order to ensure timely and adequate follow-up.
• Documents problems and solutions in problem management database to provide a future reference for successful trouble resolution.
• Ability to travel to remote locations to perform repairs and installations of equipment and software in order to meet internal team member’s needs.
• Provides after-hours support as scheduled in order to resolve internal team member’s questions and/or problems.
• Consistently displays SCCU Core Values. Attendance and punctuality are essential functions of this job.
• Coordinates the installation of and/or installs low voltage wiring through ceilings and walls.
• Terminates low voltage cables for computer or telephone equipment as directed.
• Diagnoses, troubleshoots, perform repairs, performs maintenance, and maintains excellent service levels of our Audio Video environment

Benefits

• Medical, dental, and vision insurance
• Employee Assistance Program
• 401(k) match (5%)
• HSA match
• SCCU-paid insurance (short/long-term disability, life insurance)
• Tuition reimbursement after one year of service
• 20+ days of PTO
• birthday PTO
• 11 federal holidays
• Lower rates on loans, credit cards, and no fee SCCU accounts!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree