Systems Support Technician I
About The Position
Monaco Enterprises, Inc., a Spokane based manufacturer of fire, mass notification and emergency management systems, is seeking a Systems Support Technician to join their Systems Support team. This position offers the opportunity to travel the world and work with prominent customers. The role involves supporting proprietary Windows-based software, configuring Ethernet networks, and installing hardware solutions. The technician will also assist customers with technical issues, provide training, and participate in a rotating on-call schedule. A key aspect of the role is learning about fire alarm systems and code fundamentals to support the core business.
Requirements
- A.A. Degree in a Technical Field (or equivalent technical experience)
- Technology and/or networking troubleshooting background
- Strong analytical and troubleshooting skills
- Strong writing, verbal, and customer communication skills
- Trustworthy and possess the ability to work independently and collaborate in a team environment
- Motivation to learn, grow, and become better everyday
- Willingness to follow pre-established policies and procedures
- Positive attitude and outwardly focused mindset
- Ability to pass frequent background checks in order to access U.S. military installations worldwide
- Willingness to strictly adhere to the company’s drug-free workplace policies in accordance with the federal Drug-Free Workplace Act
- Ability to pass a pre-employment drug screening test and background check
Nice To Haves
- An understanding of low voltage electronics is a plus
Responsibilities
- Frequent domestic and occasional global travel (75% typical)
- Support proprietary Windows based software
- Support and configure Ethernet networks and network devices
- Safely mount/install proprietary hardware solutions such as POE cameras and large screen monitors using ladders on customer sites
- Run cabling infrastructure within facilities in support of proprietary hardware/network solutions
- Assist customers with technical issues over the phone and on customer sites
- Provide formal and informal customer training for installed solutions
- Provide 24/7 on-call customer support on rotating basis (one week out of every six weeks typical)
- Learn fire alarm systems and code fundamentals in order to understand and support the core business
Benefits
- medical
- dental
- vision
- life
- AD&D
- flexible spending accounts
- 401(k) Plan
- paid travel
- expenses
- per diem
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
