Info System Support Spec II

Department of Administrative and Financial Services•Augusta, GA

6d•Hybrid

About The Position

The Office of Information Technology provides a full range of enterprise technologies to support the citizens of Maine. This is an exciting position for a qualified individual who has demonstrated experience and has a successful track record in providing support for Azure, AWS and Identity and Access Management, Microsoft 365 services and Windows Server Operating Systems within the Computing Infrastructure and Services Group. MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we: Practice Customer-focus, ensuring that our customers are heard, and their needs are met. Hold ourselves to a high level of Accountability by being transparent with our stakeholders. Maintain an effective level of Responsiveness by providing timely updates in a proactive manner. Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors. The position performs a full range of system administration functions to control systems and attain maximum utilization and efficiency within Computing Infrastructure Services. The Team within the Office of Information Technology offers professional and technical hosting and enterprise services to agencies. The Team resides within the Computing Infrastructure & Services Group, which supports a wide range of applications utilizing Windows Server, Microsoft 365, Microsoft Teams, Microsoft Intune, Directory Services, Enterprise Backup and Storage, SQL Server, IIS, SharePoint, and other COTS products. Work is performed under supervision. This position is in Augusta. The CIS Group requires 24x7 server support. This requires the position to be on-call in a rotation format.

Requirements

A minimum of 3 years of a combination of related post-secondary education, technical certifications, or technology related work experience. Related training, internship experience etc. may be credited as related experience on a month-per-month basis.
Ability to support, administer and troubleshoot all products associated with the services you support.
Ability to communicate written and verbal with people having a variety of knowledge and expectations.
Ability to manage and oversee multiple projects/activities simultaneously.
Ability to support complex multi-user computer network systems.
Ability to support complex software applications, system back-up and data security techniques.
Ability to support advanced troubleshooting and problem resolution techniques.
Ability to train personnel in all phases of system support, utilization, and applications.
Ability to solve technical computer problems.
Ability to perform research and make recommendations to management on technical computer issues.
Ability to perform work requiring lifting and/or physical exertion may be required.
Ability to multi-task.
Ability to work with others in a team environment.
Ability to motivate people and build effective teams.
Ability to measure and improve quality of operations according to best practices of the industry.
Knowledge of PowerShell
Knowledge of TCP/IP
Knowledge of Kerberos
Knowledge of DNS/DHCP and Infoblox
Knowledge of active directory
Experience with Azure
Experience with AWS
Experience with Accessibility testing
Experience with M365 in a corporate environment
Experience in Microsoft Windows Server Administration, to include current Windows Server versions
Experience working to resolve problems or in implementing new solutions
Experience using a ticket management system for work prioritization and daily workload management
Experience with VMware
Experience with Active Directory
Experience with PowerShell
Ability to develop and manage user-oriented computing activities
Ability to develop and coordinate training programs
Ability to work on multiple projects/activities simultaneously
Ability to work with DNS/DHCP and Infoblox
Ability to communicate effectively

Responsibilities

Manage and administer Active Directory, File System Management, cloud hosting environments and Microsoft 365 as an active contributor to the team.
Work on a team handling requests and participate in professional communications as a team player who demonstrates excellent collaboration skills.
Participate in other areas within our group.
Provide support for the Office of Information Technology and all customers we support.
Manage work at a technical level with supervision.
Assist in the problem solving and handling of technical issues or inquiries.
Maintain group policy objects.
Perform Quality Assurance checks on new environments.
Handle trouble support tickets.
Participate in the planning, implementation, and management of system upgrades to keep up to date and secure.
O365 Administration (manage user’s properties, manage user’s multi factor authentication and user views).
Assist with support and administration for cloud environments with a focus on Azure, AWS and Identity and Access Management.
Demonstrate cloud architectural knowledge, playing a vital role in the support of cloud infrastructures running in 24×7 environments.
Provide operational assistance in infrastructure migration methodologies and techniques including mass application movements into the cloud for Azure or AWS environments.
Nurture cloud computing internally and externally to drive cloud adoption.
Ensure all cloud solutions adhere to security and compliance best practices.
Support, build, configure, and maintain Windows Server environments within a VMWare ESXi environment or physical.
Participate in the implementation of agency information system policies to meet agency operating standards and procedures.
Research, install, and configure hardware, software, and networking for servers within multi-user operating and/or networking system environments.
Administer and manage system security measures such as backups, access control, and disaster recovery to ensure and maintain system integrity and availability.

Benefits

13 paid holidays
12 days of sick leave
3+ weeks of vacation leave annually
Health Insurance Coverage (State pays 85%-100% of employee-only premiums)
Health Insurance Premium Credit (decreases employee-only premiums by 5%)
Dental Insurance (State pays 100% of employee-only dental premiums)
Retirement Plan (State contributes 14.11% of pay to MainePERS)
Gym Membership Reimbursement (up to $40 per month)
Health and Dependent Care Flexible Spending Accounts
Public Service Student Loan Forgiveness eligibility
Living Resources Program (employee assistance program)
Parental leave (42 consecutive calendar days of fully paid leave for welcoming a child)
Voluntary Deferred Compensation (MaineSaves 457(b) account)