Info Services Assistant

Arlington Heights Memorial Library•Arlington Heights, IL

1d•Onsite

About The Position

Are you someone who enjoys approaching customers of all ages and cultures and can quickly help them connect with their favorite interests and information needs? Do you like tracking down information? We're looking for personable individuals with a love of reading and broad knowledge of books, music, and movies to make recommendations. This position involves extensive interaction with the public to provide customers access to the full range of library services via in-person, telephone, online chat, and other modes of delivery.

Requirements

Positive and friendly attitude is a must.
Prior customer service experience required.
Effective verbal and written communication skills in working with the public and co-workers, with a demonstrated ability to work successfully in a team environment.
Excellent organizational and time management skills.
Ability to manage multiple priorities in a fast paced environment and excel in Our Culture.
Excellent working knowledge of Windows 10, MS Office 10 and the internet are required.
One to two years college coursework or equivalent experience required.

Nice To Haves

Experience with Microsoft Office 365 is a plus.
Experience serving multicultural audiences preferred.

Responsibilities

Provide customers access to the full range of library services via in-person, telephone, online chat, and other modes of delivery.
Make recommendations for books, music, and movies.
Track down information for customers.