Industry Solutions Consultant, Middle Market

The Hanover Insurance Group • Worcester, MA

2d • $110,000 - $140,000 • Hybrid

About The Position

The Industry Solutions Consultant supports the development and execution of industry-focused underwriting strategies by creating, maintaining, and enhancing underwriting resources, industry intelligence, and educational content. This role serves as a key partner to Middle Market underwriting organization, helping build industry expertise, improve underwriting consistency, and support profitable portfolio growth across assigned industry segments.

Requirements

• Commercial insurance underwriting experience.
• Bachelor’s degree in Business
• 5+ years of insurance, underwriting, industry research, consulting, or related experience.
• Strong analytical, research, and problem-solving skills.
• Experience developing business content, training materials, presentations, or reference resources.
• Excellent written and verbal communication skills.
• Capable of internal networking and developing cross-functional partnerships to influence outcomes
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Proficiency in Microsoft Office applications, including PowerPoint, Excel, Word, SharePoint and Teams.

Nice To Haves

• Knowledge of middle market underwriting and industry segmentation strategies.
• Experience working with industry data, portfolio management, or competitor analysis.
• Professional insurance designations (CPCU, ARM, AU, or equivalent) preferred.

Responsibilities

• Build, maintain, and enhance Industry Hubs for assigned industries, ensuring underwriters have access to current, relevant, and actionable resources.
• Develop and update underwriting guidelines, industry insights, risk profiles, best practices, and reference materials.
• Create foundational content, tools, and resources that support underwriting decision-making and industry specialization.
• Ensure industry materials reflect emerging trends, market conditions, competitive developments, and underwriting priorities.
• Conduct ongoing research on assigned industries to identify emerging trends, risks, opportunities, and market developments.
• Monitor competitor activity, industry publications, economic indicators, and regulatory changes to provide actionable insights. Attend industry seminars and conferences as needed.
• Support the development and execution of industry strategies through analysis and recommendations.
• Assist with portfolio reviews by identifying areas requiring further evaluation, monitoring performance indicators, and recommending potential actions.
• Partner with Industry Solutions Directors to develop training programs, presentations, job aids, and educational resources.
• Support initiatives that strengthen underwriter knowledge, industry expertise, and risk assessment capabilities.
• Contribute to onboarding and continuing education resources for underwriting teams.
• Collaborate with Product, Actuarial, Marketing, Claims, Corporate Underwriting, and other business partners on industry-focused initiatives.
• Support the development of industry-specific value propositions, growth strategies, and underwriting approaches.
• Participate in cross-functional projects to improve underwriting effectiveness and industry-focused business results.
• Serve as a resource to underwriting leadership and underwriting teams regarding assigned industries, with a primary focus on content development, research, and educational support.
• Respond to industry-related information requests and provide analysis to support underwriting initiatives and strategic priorities.

Benefits

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level