Industrial Technical Support Specialist

nVent•Anoka, MN

5d•Hybrid

About The Position

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. We’re seeking an Industrial Technical Support Specialist to support our Hoffman enclosure business by helping customers and internal teams navigate product selection, specifications, and related queries. In this role, you’ll translate requirements into clear recommendations, collaborate with technical and commercial partners, and help deliver consistent, high‑quality support across the organization. This role is well‑suited for someone who values precision, responsiveness, and technical depth. This is a full time, direct-hire position with a hybrid work schedule of 4 days per week on-site in Anoka, MN.

Requirements

Associate’s degree in a technical field or equivalent hands‑on experience supporting industrial products.
2+ years of experience in technical support, applications support, or customer service within a manufacturing or industrial equipment environment.
Familiarity with industrial electrical enclosures (Hoffman preferred) or closely related industrial product categories.
Solid understanding of electrical enclosure types, ratings, materials, and issues involving heat dissipation as they relate to product selection and application questions.
Ability to read and interpret drawings, datasheets, and specification documentation to support troubleshooting and recommendations.
Proven track record assessing customer needs, asking targeted clarifying questions, and supporting inquiries before and after sales.
Strong communication and collaboration skills, including experience working with distributors, sales groups, and internal partners, and handling critical customer situations with integrity and empathy.

Responsibilities

Provide inbound technical and applications support via phone and email for Hoffman electrical enclosure products, supporting distributors, internal sales teams, and occasional end customers.
Support pre‑ and post‑sale inquiries by recommending enclosure solutions based on specifications, environmental conditions, NEMA and IP ratings, application needs, and competitive comparisons.
Assist with part identification, replacement, and configuration questions, including more complex or custom component needs tied to system changes.
Ask focused questions to quickly understand applications, identify root causes, and recommend appropriate next steps, including guidance related to electrical, environmental, and thermal considerations.
Partner closely with Application Engineering, Product Management, Quality, and Lab teams to resolve technical questions, support non‑standard requests, and address product, rating, or installation‑related issues involving UL‑listed enclosure solutions.
Contribute to internal documentation and knowledge sharing by capturing repeat solutions, application insights, and standard approaches to improve team consistency and response time.
Maintain a high level of service by meeting team expectations related to accuracy, turnaround time, and customer experience.