Industrial Technical Support Engineer - Grand Rapids, MI/Dallas, TX
About The Position
Reporting to the Technical Support leadership team, the Industrial Technical Support Engineer provides high‑level technical support for Linx’s industrial coding and marking systems used on high‑speed manufacturing lines. This hands‑on engineering role focuses on true machine fault‑finding across electro‑mechanical, electrical, electronic, fluid, and software systems—supporting distributors remotely and providing targeted on‑site assistance when required. This position is ideally suited for engineers who enjoy diagnosing complex industrial equipment and want high technical depth with reduced constant travel.
Requirements
- Bachelor’s degree or equivalent technical experience in Engineering (Automation, Electronics, Mechatronics, Controls, or related field).
- Minimum experience supporting industrial or production equipment in a technical engineering capacity (e.g., Field Service Engineer, Industrial Support Engineer, Maintenance or Commissioning Engineer).
- Proven hands‑on experience troubleshooting electro‑mechanical machinery and embedded control systems.
- Working knowledge of PLC integration, digital and analogue I/O, sensors, actuators, and basic ladder logic concepts.
- Experience diagnosing industrial networks and communication protocols (e.g., Ethernet, TCP/IP; diagnostic tools such as Wireshark considered an advantage).
Nice To Haves
- Diagnostic tools such as Wireshark
Responsibilities
- Diagnosing complex electro‑mechanical, electrical, electronic, and software faults on production‑critical equipment.
- Providing escalation‑level remote technical support to distributors and customers, with selective on‑site intervention as needed.
- Supporting industrial printers and coders integrated into automated manufacturing lines.
- Troubleshooting printheads, sensors, digital and analogue I/O, fluid systems, and industrial communications interfaces.
- Analyzing RS232, Ethernet, and TCP/IP connectivity issues to restore system functionality.
- Collaborating with Engineering, R&D, and Quality teams to identify root causes and resolve systemic product issues.
- Mentoring and technically developing other support engineers.
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
