Industrial Solutions Engineer (Client Success Specialist)

Environmental Intellect • Houston, TX

7d • Hybrid

About The Position

As an Industrial Solutions Engineer (Client Success Specialist), you'll become a trusted advisor helping some of the world's leading industrial companies solve complex operational and engineering challenges using Ei's software platform. You'll work directly with engineers, maintenance teams, operations personnel, and plant leadership to understand how they work, identify opportunities for improvement, and help them maximize the value of Ei's technology. This role will initially support one of Ei's largest strategic client partnerships, requiring frequent onsite engagement at a petrochemical facility near Southeast, Houston. As client needs evolve, you'll also support additional Client Success initiatives across Ei's customer portfolio. Think of this role as part consultant, part problem solver, part technology expert, and part trusted advisor. You don't need to be an expert in our software on day one—we'll teach you that. What we're looking for is someone with an industrial mindset who enjoys solving problems, learning new technology, and building strong relationships with customers.

Requirements

• Authorization to work in the United States
• Located in the Houston metropolitan area (Southeast Houston preferred)
• Ability to work onsite at a client facility in the Southern Houston area more than 50% of the month
• Strong client-facing communication and presentation skills
• Ability to build relationships with technical and operational stakeholders
• Ability to manage multiple clients, priorities, and projects simultaneously
• Ability to learn and confidently support complex software solutions
• Willingness to complete a background check and drug screening

Nice To Haves

• Approximately 3–5 years of experience in a refinery, petrochemical facility, manufacturing plant, EPC firm, or similar industrial environment
• Experience in Customer Success, Client Success, Technical Account Management, Consulting, or other customer-facing technical roles
• Chemical Engineering, Mechanical Engineering, Process Engineering, Industrial Engineering, or similar technical background
• Familiarity with industrial workflows, engineering documentation, P&IDs, or asset information management
• Experience delivering presentations, software demonstrations, or technical training
• Experience with CRM platforms, project management tools, or customer support systems
• Strongly preferred to have experience with refinery, chemical plant, and plant turnaround environments

Responsibilities

• Build strong client partnerships: Become a trusted partner to clients, build relationships with engineers, operations, maintenance, reliability, and leadership teams, lead onsite client meetings, workshops, and solution discussions, deliver presentations and product demonstrations to client stakeholders, advocate for client needs internally while aligning them with Ei's solutions, and help clients maximize the value of their investment in Ei.
• Guide clients through success: Help clients adopt, expand, and thrive with Ei’s technology by supporting onboarding, training, and client success planning, learning customer workflows and recommending best practices for using Ei's solutions, monitoring account health and usage metrics to identify opportunities and risks, ensuring clients achieve their expected outcomes, and facilitating adoption strategies that drive long-term engagement and value.
• Solve problems and remove roadblocks: Partner with Product and Engineering teams to communicate customer needs and recommend improvements, ensure support requests are triaged and resolved efficiently, identify root causes and recommend long-term improvements, help transform client feedback into product enhancements, and partner with technical teams to resolve complex customer challenges.
• Drive product adoption and growth: Help clients unlock the full potential of Ei’s solutions by introducing them to new features and capabilities, identifying opportunities for expanded use cases across teams or facilities, supporting product demonstrations, workshops, onsite training sessions, and solution reviews, helping capture client success stories and case studies, and promoting best practices that increase adoption and customer value.
• Be the voice of the user: Help shape the future of Ei’s products by gathering and organizing feedback from real users, collaborating with ProductOps, Engineering, and Product teams, identifying patterns that lead to product improvements and better training resources, and ensuring customer perspectives are represented in strategic discussions.

Benefits

• A healthy work-life balance
• Health, Vision, and Dental insurance coverage
• 401(k) with matching contributions
• Cell phone / internet stipend
• Travel stipends and per diem when supporting client activities
• Generous PTO and holiday schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level