Global TST - Industrial Floorcare

Nilfisk • Plymouth, MN

11d • Remote

About The Position

The Industrial Floorcare TST is a key global role responsible for ensuring product serviceability, technical support excellence, and training readiness across the full product lifecycle. Acting as the “voice of service ”, the TST bridges R&D, Product Management, Quality, and Service Operations - ensuring that industrial floorcare products are designed, launched, and supported with strong aftermarket performance and high field reliability. The role combines deep technical expertise , global training capability building, and operational problem s olving, supporting both internal teams and service partners worldwide.

Requirements

• Bachelor’s degree in engineering (Electrical, Mechanical or similar) or equivalent experience
• +5 years’ experience in technical support, service, or product support
• Experience with industrial equipment (floorcare, automotive, forklift, or similar)
• Strong problem-solving and analytical mindset
• Ability to translate complex technical topics into practical guidance
• High level of ownership and ability to drive topics to resolution
• Strong stakeholder management across functions and regions
• Comfortable working in a global, cross-cultural environment

Responsibilities

• Act as global Subject Matter Expert (SME) for industrial floorcare platforms
• Represent service in N ew S olution D evelupment projects and ensure service readiness at product launch
• Drive serviceability improvements in collaboration with R&D and Product Management
• Support lifecycle performance through analysis of field issues and feedback loops
• Provide advanced technical support to regions and local service teams
• Lead troubleshooting of complex electro - mechanical and software-related issues
• Support root cause analysis and technical failure investigations (TFRs)
• Collaborate with suppliers and engineering teams to resolve quality issues
• Act as interface between R&D, Quality, and Service
• Identify and analyze recurring field issues and drive corrective actions
• Create and maintain : Technical Failure Reports (TFRs) and Technical Service Bulletins (TSBs)
• Contribute to improving serviceability, reliability, and product performance
• Deliver content for technical training programs for: Internal service teams, Service partners and dealers
• Support and enable Train-the-Trainer concept globally
• Certify and develop regional Subject Matter Experts
• Develop and deliver technical training programs for: Internal service teams, Service partners and dealers
• Create scalable training content (e-learning, video, instructor-led material)
• Support and enable Train-the-Trainer concept globally
• Certify and develop regional Subject Matter Experts

Benefits

• Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, 401K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level