Industrial Equipment Field Service Technician

Flexpak Inc•Aurora, CO

3d•Onsite

About The Position

Join the Extraordinary Team at Flexpak! At Flexpak, we don’t just provide packaging solutions—we create extraordinary experiences! As an industry leader in custom packaging, automation, and supply solutions, we’re passionate about delivering innovative and cost-effective services that make a real impact. What sets us apart? Our commitment to being extraordinary in everything we do. From how we collaborate with customers to how we support our team, we foster a culture where creativity, problem-solving, and teamwork drive success. When you join Flexpak, you become part of a fast-growing, customer-focused team that values bold ideas, continuous learning, and a strong sense of purpose. We believe exceptional service starts with exceptional people—which is why we invest in our employees’ growth, well-being, and success. Are you ready to be part of something extraordinary? Apply today and let’s build the future of packaging together! The Industrial Field Equipment Service Technician is responsible for dispatching to onsite customer locations to install, diagnose and repair various automated packaging equipment. Services and repairs various machines, as well as performs preventative maintenance. Prepares, submits, and maintains records of work orders and parts ordered.

Requirements

Minimum 3 years of mechanical technician experience or equivalent experience.
Physical abilities to perform the essential job functions: climbing, crawling, crouching, feeling, fingering, grasping, handling, hearing, kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, visual acuity, and walking.
Driver’s License

Nice To Haves

Ability to communicate with customers and business partners clearly and professionally.
Knowledge of broad range of equipment maintenance and repair.
Readily takes action on challenges and displays initiative.
Establishes and maintains effective customer relationships.
Proven experience in technical service, ideally within the packaging or a related industry.
Willingness to attend factory training sessions.
Proficiency with CRM platforms, ERP systems, and Microsoft Office applications (Excel, Word, Outlook).
Exceptional organizational, multitasking, and time-management skills.
Strong communication and interpersonal skills, with the ability to build and maintain positive relationships.

Responsibilities

Diagnose, repair and service equipment and tooling. Problem solves using manuals and manufacturers resources.
Communicates with sales team and business partners on outcomes of each visit.
Sources and orders replacement parts for equipment.
Maintains inventory of parts and tools.
Maintains a safe and organized workshop.
Provides basic operating training to customers.
Safely operates company vehicle.